At a Glance
- Tasks: Support residents and agencies by handling enquiries and making outbound calls.
- Company: Join a well-established Housing Association with a rewarding mission.
- Benefits: Gain valuable experience in a fast-paced environment with career growth potential.
- Other info: Dynamic role with opportunities to improve service delivery and customer satisfaction.
- Why this job: Make a real impact in people's lives while delivering excellent customer service.
- Qualifications: Experience in customer service or contact centres, especially in social housing.
The predicted salary is between 25000 - 30000 £ per year.
Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness.
This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service.
Customer Service Advisor duties:- Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme
- Handling inbound enquiries via phone, email, text and other communication channels
- Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs
- Delivering first contact resolution across a range of housing-related enquiries wherever possible
- Updating and maintaining accurate customer records across internal systems
- Supporting improvements in customer data quality and service delivery
- Managing fluctuating workloads across repairs, rents and general housing enquiries
- Working towards service standards and performance targets
Customer Service Advisor in Birmingham employer: Niyaa People
As a leading Housing Association, we pride ourselves on fostering a supportive and inclusive work culture that empowers our Customer Service Advisors to thrive. Located in a vibrant community, we offer competitive benefits, ongoing training, and clear pathways for career advancement, ensuring that our employees not only contribute to meaningful housing solutions but also grow personally and professionally in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research the Housing Association and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a variety of enquiries, role-play with a friend or family member to get comfortable with sensitive conversations and delivering excellent customer service.
✨Tip Number 3
Be ready for high volumes! Prepare yourself for a fast-paced environment by developing strategies to manage stress and stay organised. This will help you shine during the interview process.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're proactive and serious about landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in high-volume environments. We want to see how you've handled similar roles and what impact you've made!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping residents and how your skills align with our mission at the Housing Association.
Showcase Your Communication Skills:Since this role involves handling various communication channels, demonstrate your ability to communicate clearly and effectively in your application. We love candidates who can convey their thoughts well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Niyaa People
✨Know Your Stuff
Familiarise yourself with the housing services offered by the organisation. Understand the common issues residents face, like repairs and homelessness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll be handling various communication channels. Prepare examples of how you've effectively managed customer enquiries in the past, especially in high-pressure situations. This will demonstrate your ability to deliver excellent service.
✨Empathy is Key
Be ready to discuss how you handle sensitive conversations. Think of instances where you've identified vulnerabilities in customers and how you supported them. This will highlight your ability to connect with people and provide the necessary support.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your response to real-life situations. Practice handling calls or emails where you need to gather information or resolve issues. This will help you feel more comfortable and showcase your problem-solving skills.
