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- Tasks: Lead the fight against anti-social behaviour and protect community wellbeing.
- Company: Dynamic housing organisation in Birmingham with a focus on community safety.
- Benefits: Gain hands-on experience, develop your skills, and make a real difference.
- Why this job: Be a key player in creating safer neighbourhoods and supporting vulnerable residents.
- Qualifications: Experience in ASB roles and strong knowledge of relevant legislation required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you'll take the lead on tackling anti-social behaviour, protecting residents' wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention. You'll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods.
Responsibilities of an ASB Officer:
- Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation.
- Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity.
- Lead on complex and high-risk ASB cases, including safeguarding, domestic abuse, hate crime, and vulnerability, taking decisive action to remove immediate risks and support longer-term solutions.
- Gather, prepare, and manage customer statements and witness statements, ensuring evidence is robust, accurate, and suitable for legal proceedings.
- Prepare legal case files and attend court hearings where required, presenting evidence and working closely with legal teams.
- Carry out regular ASB case reviews, ensuring cases are progressing appropriately, actions are proportionate, and outcomes are clearly recorded.
- Work collaboratively with neighbourhood, tenancy, property, and community safety teams to address nuisance behaviour, environmental issues, and design-out-crime initiatives.
- Build effective working relationships with external agencies, including police, local authorities, social services, and support providers.
- Produce monthly performance and casework reports to keep senior leaders informed of trends, risks, and outcomes.
- Analyse ASB data and case outcomes to identify patterns, improve service delivery, and support preventative and training initiatives.
What We'd Love To See From You:
- Proven experience working as an ASB Officer within a housing association, local authority, or similar organisation.
- Strong knowledge of ASB legislation, safeguarding, tenancy enforcement, and legal processes, including experience preparing cases for court.
- Confidence managing complex, high-volume caseloads, prioritising effectively in a fast-paced environment.
- A collaborative, solutions-focused professional who is comfortable working across teams and with partner agencies.
- Excellent communication, negotiation, and organisational skills, with the ability to remain calm and professional under pressure.
- A proactive, improvement-focused mindset, with a commitment to learning and continuous service improvement.
ASB Officer in Birmingham employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for ASB Officer roles. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ASB legislation and case management. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence and ensure you can articulate your experience clearly.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex ASB cases in the past. This will demonstrate your ability to handle the challenges of the role and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ASB Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as an ASB Officer. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Showcase Your Experience: When detailing your previous roles, focus on specific examples of how you've tackled anti-social behaviour. We want to see your hands-on experience in managing complex cases and working with various teams.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills without getting lost in lengthy paragraphs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our dynamic team!
How to prepare for a job interview at Niyaa People
✨Know Your ASB Legislation
Make sure you brush up on your knowledge of anti-social behaviour legislation and relevant policies. Being able to discuss specific laws and how they apply to the role will show that you're not just familiar with the theory, but that you can apply it in practice.
✨Prepare Real-Life Examples
Think of specific cases you've handled in the past that demonstrate your skills in managing complex ASB situations. Be ready to share how you approached these cases, the challenges you faced, and the outcomes you achieved. This will help you stand out as a practical problem-solver.
✨Show Your Collaborative Spirit
This role requires working closely with various teams and external partners. Be prepared to discuss how you've successfully collaborated in the past, highlighting your communication and negotiation skills. Share examples of how you built relationships to tackle ASB effectively.
✨Demonstrate Your Analytical Skills
Since analysing ASB data is part of the job, be ready to talk about how you've used data to identify patterns or improve service delivery in previous roles. Showing that you can think critically about data will demonstrate your proactive, improvement-focused mindset.
