Accomodations Officer

• To manage a caseload as part of the delivery of intensive housing management provision assisting customers to sustain their tenancy and gain independent living skills to move into their independent accommodation

• To deliver excellent housing management services that reduce the risk of tenancy failure through appropriate and proportionate interventions

• Conduct all related Housing Management tasks including assessments, sign -up’s, attending allocations panel, managing ASB

• To ensure that customers receive a co-ordinated, timely and comprehensive service; delivering an excellent customer experience and high levels of satisfaction with the service

• To ensure you safeguard staff, customers, witnesses and contractors reducing the risk of harm through effective case management methods.

• Work with external contractors to ensure we provide high quality housing services that comply with legislation

• Make appropriate referrals to statutory agencies and other organisations; brokering support where needs are identified and challenging agencies to deliver successful outcomes.

• Relevant housing management experience

• Experience working with vulnerable adults with substance issues.

• Knowledge of housing and other relevant legislation

Please apply directly to this advert. For further information, you can call 0121 790 0980 and ask to be directed to Laura.