At a Glance
- Tasks: Support residents through energy-efficiency improvements and manage customer enquiries.
- Company: Leading social housing contractor focused on sustainability.
- Benefits: 12-week contract, supportive team, and meaningful community impact.
- Other info: Immediate start available; travel required across Chester and Stoke.
- Why this job: Make homes warmer and greener while engaging with local communities.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.
Key Responsibilities- Arrange and follow up retrofit survey appointments, including no-access properties
- Build positive relationships with residents and local communities
- Communicate planned works clearly and effectively
- Manage customer enquiries, concerns, and complaints professionally
- Coordinate property access to support project delivery
- Resolve access issues and escalate concerns when required
- Maintain accurate records of resident interactions
- Support community engagement activities across the programme
- Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role
- Strong communication, negotiation, and problem-solving skills
- Experience managing sensitive situations and difficult conversations
- Good IT skills, including Microsoft Office
- Ability to work independently and manage a busy workload
- Full UK Driving Licence
- Available to start immediately
- 12-week temporary contract
- Immediate start available
- Monday to Friday, 8:00am - 4:30pm
- Opportunity to work on a high-profile retrofit programme
- Supportive team environment
- Meaningful role making a positive impact in local communities
Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia.
Customer Liaison Officer in Wrexham employer: Niyaa People Ltd
As a leading social housing contractor, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. Working as a Customer Liaison Officer in Chester offers you the chance to make a meaningful impact on local communities while enjoying a flexible Monday to Friday schedule and opportunities for professional growth within a dedicated team. Join us to be part of a rewarding retrofit programme that not only enhances homes but also contributes to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community groups. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially their retrofit and decarbonisation efforts. Show them you’re not just another candidate, but someone who genuinely cares about making homes better.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you’ll need to handle various situations. Role-play with a friend to get comfortable with managing enquiries and resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Liaison Officer in Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Customer Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t hold back on showcasing your communication and problem-solving abilities!
Showcase Your People Skills:Since this role is all about building relationships with residents, let us know about your previous experiences in managing customer enquiries and resolving issues. Share specific examples that demonstrate your ability to handle sensitive situations and difficult conversations effectively.
Keep It Professional Yet Friendly:While we love a good chat, remember to maintain a professional tone in your application. Use clear and concise language to communicate your points, and don’t forget to express your enthusiasm for making a positive impact in local communities through this role!
Apply Through Our Website:To maximise your chances of being considered, make sure you apply directly through our website. It’s the quickest way for us to receive your application and get you one step closer to joining our supportive team!
How to prepare for a job interview at Niyaa People Ltd
✨Know the Company and Its Mission
Before your interview, take some time to research the social housing contractor and their retrofit programme. Understanding their mission to make homes warmer and greener will help you align your answers with their goals and show that you're genuinely interested in making a positive impact.
✨Prepare for Common Scenarios
As a Customer Liaison Officer, you'll likely face sensitive situations. Think about past experiences where you've managed difficult conversations or resolved complaints. Prepare specific examples to demonstrate your strong communication and problem-solving skills, as these will be crucial in your role.
✨Showcase Your IT Skills
Since good IT skills are essential for this position, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention how you've used technology to improve communication or record-keeping in previous roles.
✨Engage with Community Engagement Ideas
The role involves supporting community engagement activities, so think of some creative ideas you could bring to the table. Whether it's organising events or finding new ways to connect with residents, showing your enthusiasm for community involvement can set you apart from other candidates.
