At a Glance
- Tasks: Lead a high-demand neighbourhood housing management service and drive performance improvements.
- Company: Join a large, high-performing housing organisation with a strong community focus.
- Benefits: Immediate impact, senior leadership exposure, and potential for contract extension.
- Other info: Support from an experienced Head of Service and collaborative team environment.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Extensive housing management experience and strong leadership abilities required.
The predicted salary is between 45000 - 55000 £ per year.
We are recruiting on behalf of our client for an experienced Neighbourhood Services Manager to join a large and high-performing housing organisation on an initial 3-month contract, with the potential for extension. This is a senior operational leadership role responsible for overseeing a large-scale housing management service covering approximately 16,000 properties. The successful candidate will play a key role in stabilising services, driving performance, and ensuring excellent neighbourhood and tenancy management outcomes. The successful Neighbourhood Services Manager will receive support and onboarding from the Head of Neighbourhood Services to ensure a smooth transition into the role.
Key Responsibilities of a Neighbourhood Services Manager:
- Lead and manage a high-demand neighbourhood housing management service.
- Drive service improvement, operational performance, and customer satisfaction.
- Provide leadership across neighbourhood management and anti-social behaviour (ASB) services.
- Ensure effective tenancy management and neighbourhood standards are maintained.
- Monitor team performance, service delivery targets, and operational outcomes.
- Work collaboratively with internal and external stakeholders to deliver high-quality housing services.
Team Management
Direct responsibility for:
- 5 Neighbourhood Team Leaders
- 31.5 FTE Neighbourhood Officers
- 5 Safer Neighbourhood Officers
- 4 Neighbourhood Assistants
Candidate Requirements:
- Extensive experience within housing management.
- Proven success leading large operational housing teams.
- Strong expertise in neighbourhood management and ASB casework.
- Excellent leadership, people management, and performance management skills.
- The ability to quickly assess, stabilise, and improve services in a fast-paced environment.
- Strong stakeholder management and communication skills.
Essential Criteria:
- Must live within a commutable distance of Coventry.
- Able to attend the office 2-3 days per week.
- Available to start at short notice or immediately preferred.
What's on Offer?
- Immediate opportunity to make a significant impact within a large housing service.
- Senior leadership exposure and responsibility.
- Support and guidance from an experienced Head of Service.
- Potential contract extension beyond the initial term.
Neighbourhood Service Manager in West Kirby employer: Niyaa People Ltd
Join a leading housing organisation that prioritises employee development and fosters a collaborative work culture. As a Neighbourhood Services Manager, you will benefit from immediate leadership exposure, comprehensive support from experienced colleagues, and the opportunity to make a meaningful impact on community wellbeing in Coventry. With a commitment to service improvement and operational excellence, this role offers a rewarding environment for those passionate about enhancing neighbourhood management and tenant satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Service Manager in West Kirby
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Services Manager role.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially in stabilising services and driving performance.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've successfully managed teams and improved service delivery in previous roles. This will showcase your expertise in neighbourhood management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Neighbourhood Services Manager position.
We think you need these skills to ace Neighbourhood Service Manager in West Kirby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Neighbourhood Services Manager role. Highlight your leadership experience and any relevant achievements in housing management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for neighbourhood management and how you can drive performance and customer satisfaction.
Showcase Your Team Management Skills:Since this role involves leading a large team, be sure to mention your experience in managing teams effectively. Talk about how you've motivated others and improved service delivery in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and the specific challenges faced in neighbourhood services. Familiarise yourself with the key responsibilities outlined in the job description, especially around performance improvement and ASB casework.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing large teams. Think about times when you've successfully driven service improvements or enhanced customer satisfaction, as these will resonate well with the interviewers.
✨Engage with Stakeholders
Be ready to discuss how you've worked collaboratively with both internal and external stakeholders in previous roles. This is crucial for a Neighbourhood Services Manager, so have specific examples that demonstrate your communication and stakeholder management skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the current challenges the organisation faces in neighbourhood management or how they measure success in their services. This shows your genuine interest and strategic thinking.
