At a Glance
- Tasks: Lead tenant engagement initiatives and shape resident involvement in service delivery.
- Company: Join a well-established local authority in the West Midlands.
- Benefits: Competitive pay, hybrid working, and a chance to lead a dynamic team.
- Other info: Exciting opportunity for career growth in a progressive housing environment.
- Why this job: Make a real impact on community engagement and improve housing services.
- Qualifications: Experience in tenant engagement and strong leadership skills required.
Join a well-established local authority in the West Midlands in a rewarding interim opportunity where you'll play a key role in shaping tenant engagement and ensuring resident voices influence service delivery. This position offers a 6–12 month contract, leading an experienced team while driving forward resident engagement, consumer regulation compliance and service improvement across the housing service.
You’ll be joining a collaborative housing team at an exciting time, with the opportunity to lead on a high-profile engagement strategy, strengthen resident involvement, and support preparations around the Social Housing Consumer Standards. This is an excellent opportunity for an experienced housing professional looking to make an immediate impact within a large social housing provider.
As the Tenant Engagement Manager, you will be:
- Managing a team of Tenant Engagement Officers and a Quality & Development Officer, providing day-to-day leadership, supervision and performance management
- Leading the delivery of resident engagement activities, including consultations, tenant and resident associations, customer scrutiny groups and assurance boards
- Developing and delivering the organisation's Tenant Engagement Strategy through resident workshops and stakeholder engagement
- Supporting compliance with the Social Housing Consumer Standards, including the Transparency, Influence and Accountability Standard
- Driving forward actions arising from mock inspection plans and regulatory readiness work
- Supporting officers with occasional site visits and resident consultations
- Attending occasional evening meetings to engage with resident groups and community forums
- Using NEC, Microsoft Excel, Power BI and other housing systems to monitor performance and produce reports
I’d love to speak to anyone who has:
- Proven experience leading tenant or resident engagement services within social housing or a local authority
- Strong knowledge of the Social Housing Consumer Standards and regulatory expectations around resident involvement
- Experience managing and developing teams within a housing environment
- A track record of developing engagement strategies and delivering meaningful resident consultation
- Excellent communication, facilitation and stakeholder management skills
- Strong IT skills, including Microsoft Office, particularly Excel
- Experience using NEC, Power BI or TP Tracker would be advantageous
The role is offering the following benefits:
- 6–12 month contract £32–35 per hour Umbrella
- Hybrid working, with approximately 60% office-based
- Full-time office presence required during the first 3–4 weeks for onboarding
- One-stage interview process
- Opportunity to lead an established team within a progressive housing service
This role is based in the West Midlands, with hybrid working available following the initial onboarding period. You’ll be expected to attend the office for approximately 60% of the working week, with flexibility to work from home and other office locations. Occasional travel across the local area will be required to support resident engagement events, consultations and community meetings.
Tenant Engagement Manager in West Bromwich employer: Niyaa People Ltd
Join a well-established local authority in the West Midlands, where you will be part of a collaborative housing team dedicated to enhancing tenant engagement and ensuring resident voices are heard. This role not only offers a competitive hourly rate and hybrid working options but also provides a unique opportunity to lead an experienced team in shaping impactful engagement strategies that align with the Social Housing Consumer Standards. With a strong focus on employee growth and community involvement, this position is perfect for those looking to make a meaningful difference in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Engagement Manager in West Bromwich
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Tenant Engagement Manager in West Bromwich
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Niyaa People Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Niyaa People Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Niyaa People Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
