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- Tasks: Support tenants by managing rent and service charge queries and calculations.
- Company: Join a well-established Housing Association with a collaborative team culture.
- Benefits: Enjoy hybrid working, a stable contract, and a meaningful role impacting tenants.
- Other info: Based in Birmingham with great transport links and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your expertise in housing.
- Qualifications: Experience in housing or finance, strong Excel skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Join a well-established Housing Association in a fulfilling role that plays a key part in delivering essential services to tenants, on a 69 month contract with consistent and stable work. This Rent Setting & Service Charge Admin position offers the opportunity to support the delivery of accurate rent and service charge calculations, ensuring over 70,000 tenants are well-informed and supported through annual changes.
You will be working as part of a small, collaborative team during a busy and critical period, helping to coordinate processes, manage queries, and ensure a high standard of service delivery. This is a rewarding role for someone who enjoys working with data, problem-solving, and supporting both customers and internal teams. The Rent Setting & Service Charge Admin role is ideal for someone looking to develop their expertise within a specialist area of housing.
We would love to hear from anyone with a background as a Rent Officer, Service Charge Officer, Income Officer, Finance Officer, or Housing Administrator, or experience within housing, finance, or customer service environments especially if you are looking to develop your expertise within rent setting and service charges. This opportunity is perfect for candidates who want to build on existing experience and take the next step in their career.
As a Rent Setting & Service Charge Admin, you will be:
- Managing a high volume of rent and service charge queries via email and phone
- Coordinating responses to tenant queries and complaints with internal teams
- Using Excel and Power BI to calculate accurate service charges
- Supporting with mail merges and tenant communications
- Providing guidance and support to managers and colleagues
We would love to speak to anyone who has:
- Experience working with rents and service charges within social housing
- Strong Excel skills, including functions such as XLOOKUP
- Experience handling customer queries both in writing and over the phone
- Strong attention to detail and the ability to manage a high-volume workload
- Confidence using a range of IT systems, including Microsoft Office
Key requirements for this role include:
- Working knowledge of legislation relating to rents and service charges
- Strong data handling and analytical skills
- Excellent communication and stakeholder engagement skills
This role is offering the following benefits:
- Hybrid working (minimum 3 days in the office, 2 days from home)
- A 69 month contract with consistent, stable work
- A meaningful role where your work directly impacts tenants
- A supportive, collaborative team environment
This role is based in Birmingham, with a hybrid working model. The city is well connected, with major road networks including the M6, M5, and A38, making commuting straightforward. Birmingham also benefits from excellent public transport links, including trains, buses, and tram services, providing easy access across the city and surrounding areas.
If this role sounds like your next opportunity, please apply now or contact Ryan Stewart on 0121 798 3287.
Rent & Service Charge Administrator in West Bromwich employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent & Service Charge Administrator in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of rent setting and service charges. Familiarise yourself with common queries tenants might have, so you can show off your expertise and problem-solving skills when it counts.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Rent & Service Charge Administrator role. We love seeing candidates who are proactive and take the time to engage with us directly!
We think you need these skills to ace Rent & Service Charge Administrator in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles you've had, especially if you've worked with rents or service charges before. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with what we're looking for. Don't forget to mention your strong Excel skills and customer service experience – we love that!
Show Off Your Attention to Detail: In a role like this, attention to detail is key. When you're filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Numbers
Since this role involves managing rent and service charge calculations, brush up on your Excel skills. Be prepared to discuss how you've used functions like XLOOKUP in previous roles. It’s a great way to show you’re ready to tackle the data-heavy aspects of the job.
✨Showcase Your Customer Service Skills
This position requires handling tenant queries, so think of examples where you've successfully resolved customer issues. Highlight your communication style and how you ensure tenants feel supported and informed, especially during busy periods.
✨Familiarise Yourself with Relevant Legislation
Understanding the legislation around rents and service charges is crucial. Do some research beforehand and be ready to discuss how this knowledge can help you in the role. It shows you're proactive and serious about making an impact.
✨Prepare for Team Collaboration Questions
As you'll be working in a small team, think about your past experiences in collaborative environments. Be ready to share how you’ve coordinated with others to manage high volumes of work and ensure a high standard of service delivery.