At a Glance
- Tasks: Manage a housing patch, support residents, and deliver top-notch tenancy services.
- Company: A well-established housing provider with a focus on community and support.
- Benefits: Hybrid working, career progression, and a supportive work environment.
- Other info: Join a team that values customer service and proactive problem-solving.
- Why this job: Make a real difference in residents' lives while enjoying flexibility and growth.
- Qualifications: Experience in housing or tenancy management and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting for a Housing Officer to join a well-established housing provider on a permanent basis.
This is a hybrid working role, managing a housing patch across
Telford .
You'll be responsible for delivering a full range of tenancy management services, supporting residents, maintaining sustainable tenancies, and ensuring excellent customer service across your patch.
The area benefits from very low levels of anti-social behaviour (ASB) , allowing you to focus on proactive tenancy management and building positive relationships with residents.
Key Responsibilities of a Housing Officer
- Managing a designated housing patch and providing a high-quality tenancy management service.
- Carrying out tenancy visits, sign-ups, and end-of-tenancy processes.
- Supporting residents to sustain their tenancies and resolve tenancy-related issues.
- Managing low-level ASB cases and neighbour disputes where required.
- Investigating tenancy breaches and taking appropriate action.
- Working with internal departments and external agencies to support residents.
- Maintaining accurate records and updating housing management systems.
- Delivering a customer-focused service while meeting performance targets.
About You
- Previous experience in a Housing Officer or Tenancy Management role.
- A good understanding of tenancy management legislation and housing best practice.
- Experience of managing ASB cases, although the caseload is expected to be minimal.
- Excellent communication, organisation, and customer service skills.
- The ability to manage your own workload and work independently.
- A full UK driving licence and access to a vehicle.
- This is an excellent opportunity for an experienced
Housing Officer seeking a role with flexibility, a well-managed patch, and the potential to progress within a well-established organisation.
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Housing Officer in Wellington employer: Niyaa People Ltd
Niyaa People Ltd is an excellent employer that values community engagement and employee development. Working as a Street Warden in Newark on Trent not only offers competitive pay but also provides a supportive work culture where your contributions directly impact the local neighbourhood. With opportunities for skill enhancement and a focus on fostering positive relationships within the community, this role is perfect for those seeking meaningful and rewarding employment.
