At a Glance
- Tasks: Support residents through energy-efficiency improvements and manage customer enquiries.
- Company: Leading social housing contractor focused on making homes greener and more affordable.
- Benefits: 12-week contract, supportive team, and meaningful community impact.
- Other info: Immediate start available with a dynamic work environment.
- Why this job: Make a real difference in local communities while developing your communication skills.
- Qualifications: Experience in customer-facing roles and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.
Key Responsibilities- Arrange and follow up retrofit survey appointments, including no-access properties
- Build positive relationships with residents and local communities
- Communicate planned works clearly and effectively
- Manage customer enquiries, concerns, and complaints professionally
- Coordinate property access to support project delivery
- Resolve access issues and escalate concerns when required
- Maintain accurate records of resident interactions
- Support community engagement activities across the programme
- Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role
- Strong communication, negotiation, and problem-solving skills
- Experience managing sensitive situations and difficult conversations
- Good IT skills, including Microsoft Office
- Ability to work independently and manage a busy workload
- Full UK Driving Licence
- Available to start immediately
- 12-week temporary contract
- Immediate start available
- Monday to Friday, 8:00am - 4:30pm
- Opportunity to work on a high-profile retrofit programme
- Supportive team environment
- Meaningful role making a positive impact in local communities
Location: Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements.
Customer Liaison Officer in Warrington employer: Niyaa People Ltd
As a leading social housing contractor, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. Working as a Customer Liaison Officer in Chester offers you the chance to make a meaningful impact on local communities while enjoying a flexible Monday to Friday schedule and opportunities for professional growth within a dedicated team. Join us to be part of a rewarding retrofit programme that not only enhances homes but also contributes to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community groups. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially their retrofit and decarbonisation efforts. Show them you’re genuinely interested and ready to make a difference.
✨Tip Number 3
Practice your communication skills. As a Customer Liaison Officer, you'll need to handle various situations. Role-play with a friend to get comfortable with managing enquiries and complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Liaison Officer in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Customer Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t hold back on showcasing your communication and problem-solving abilities!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for the role!
Show Your Passion:Let your enthusiasm for supporting residents and improving communities shine through in your application. We’re looking for someone who genuinely cares about making homes warmer and greener, so share any relevant experiences that demonstrate this passion!
Apply Through Our Website:To maximise your chances of being considered, make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you’re in the loop with all updates regarding the hiring process!
How to prepare for a job interview at Niyaa People Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like managing customer enquiries and building relationships with residents. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled difficult situations in previous roles. Think of specific instances where you successfully managed complaints or access issues. This will show that you can remain calm under pressure and find solutions, which is vital for this position.
✨Engage with the Community Focus
Since this role involves community engagement, think about how you can contribute positively to local communities. Prepare ideas on how you would support residents through energy-efficiency improvements and be ready to share them. This will highlight your commitment to making a difference.
