At a Glance
- Tasks: Manage tenancies, lettings, and tenant enquiries in a supportive housing environment.
- Company: Birmingham-based housing provider focused on customer service.
- Benefits: Opportunity for temp-to-perm role with career growth potential.
- Other info: Join a collaborative team dedicated to providing high-quality housing services.
- Why this job: Make a difference in tenants' lives while developing your housing management skills.
- Qualifications: Experience in lettings, tenancy management, and strong customer service skills required.
The predicted salary is between 18 - 22 £ per hour.
We are currently recruiting on behalf of a Birmingham-based housing provider for an experienced Voids & Lettings Officer to join their team on a temp-to-perm basis. This is an office-based housing role suited to someone with solid experience across lettings, tenancy management and tenant services, with previous voids experience essential. Although the organisation has a relatively limited number of void properties, voids will still form part of the role, alongside the wider management of tenancies and day-to-day support for tenants. You will be responsible for providing an efficient and customer-focused housing service, dealing with tenant enquiries and concerns, managing tenancy-related matters and supporting the lettings process from an office-based environment.
Key Responsibilities of a Voids and Lettings Officer:
- Manage day-to-day tenancy and lettings enquiries.
- Take calls from tenants and respond professionally to a range of housing-related queries.
- Address tenant concerns and work towards appropriate resolutions.
- Manage tenancy-related issues, ensuring records and systems are kept accurate and up to date.
- Support the lettings process, including preparing and progressing properties for letting.
- Manage and monitor void properties as required, working with relevant internal teams and contractors to ensure properties are progressed efficiently.
- Liaise with tenants, applicants, contractors and other stakeholders.
- Ensure housing and tenancy records are maintained accurately.
- Provide advice and guidance to tenants in relation to their tenancy and housing responsibilities.
- Conduct property inspections and be comfortable visiting tenants.
- Identify and escalate complex or sensitive tenancy matters where appropriate.
- Work collaboratively with colleagues to deliver a high-quality housing service.
- Ensure all work is carried out in line with relevant housing policies, procedures and legislation.
About You:
We are looking for someone who has previous experience in a housing environment, particularly within lettings and tenancy management. Voids and lettings experience is essential, even if void management has only formed part of your previous role. The ideal candidate will have:
- Proven experience within social housing, local authority housing, housing associations or a similar environment.
- Previous experience of lettings and tenancy management.
- Experience dealing directly with tenants and handling housing-related enquiries and concerns.
- Previous voids experience – essential.
- Strong customer service and communication skills.
- Good organisational skills and the ability to manage competing priorities.
- Strong attention to detail and accurate record-keeping.
- The ability to deal confidently and professionally with challenging or sensitive situations.
- Good IT and administrative skills.
- Experience using Northgate / NEC Housing would be highly desirable.
- Previous local authority housing experience would be advantageous but is not essential.
If this Voids and Lettings Officer role would be of interest, please apply or contact (url removed).
Voids and Lettings Officer employer: Niyaa People Ltd
Niyaa People Ltd is an excellent employer that values community engagement and employee development. Working as a Street Warden in Newark on Trent not only offers competitive pay but also provides a supportive work culture where your contributions directly impact the local neighbourhood. With opportunities for skill enhancement and a focus on fostering positive relationships within the community, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Voids and Lettings Officer
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
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Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Niyaa People Ltd.
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Got your eye on a specific company like Niyaa People Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Niyaa People Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Voids and Lettings Officer
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Voids and Lettings Officer role at Niyaa People Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Niyaa People Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Niyaa People Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Niyaa People Ltd.
