Tenant

We’re currently recruiting for a Tenant Engagement Manager to join a small, forward-thinking housing association in Birmingham. This is a fantastic opportunity for an experienced customer/resident engagement professional to take ownership of a key function, lead a team and make a visible organisation-wide impact. The RoleYou’ll lead the organisation’s tenant engagement and complaints functions, ensuring resident feedback is listened to, acted upon and translated into meaningful service improvements. You’ll manage a team of four and work closely with managers across the organisation to improve customer experience. Key responsibilities: Lead the tenant/resident engagement programme Oversee the complaints function and ensure effective complaint handling Line-manage 4 team members Plan and facilitate resident meetings, workshops and engagement activities Analyse feedback, complaints and customer insight Turn resident feedback into practical service improvements Work collaboratively with managers across the organisation Attend resident meetings and other sites as requiredAbout You: We’re looking for someone with: Strong tenant/resident engagement and customer involvement experience Previous management and line-management experience Experience overseeing or working closely with complaints Strong communication and relationship-building skills The ability to turn customer insight into meaningful improvements Confidence influencing managers and driving change Experience working in a broad, hands-on role within a fast-paced environment Excellent organisation and workload management skills Flexibility to travel to resident meetings and other sites when requiredPackage: £50,000 per annum £3,500 car allowance Permanent position Hybrid working – approximately 2 days per week in the office Regular resident meetings and site visits Opportunity to lead an important customer-focused function and make a genuine differenceAn immediate start is preferred, ideally within around two weeks, although notice periods will be considered for the right candidate. If you’re an experienced Tenant Engagement / Customer Experience Manager looking for a role where you can have real influence, I’d be keen to hear from you. Please apply or contact (url removed)