At a Glance
- Tasks: Support residents during refurbishment works and ensure excellent customer service.
- Company: Leading property services contractor focused on social housing improvements.
- Benefits: Immediate start, temporary contract until November 2026, and valuable experience.
- Other info: Fast-paced environment with opportunities to build relationships and grow your career.
- Why this job: Make a real difference in the community while enhancing your customer service skills.
- Qualifications: Experience in customer liaison or social housing is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join a leading property services contractor in a rewarding role where you ll play a vital part in delivering essential improvements to social housing residents, with an immediate start available and a temporary contract until November 2026.
This Customer Liaison Officer position offers the opportunity to work on a large-scale refurbishment programme across the Yorkshire region, ensuring residents are fully supported throughout the delivery of planned improvement works.
You ll be the face of the project, building positive relationships with residents, coordinating access for works, and providing excellent customer service from start to finish.
This Customer Liaison Officer opportunity is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about delivering a first-class customer experience within social housing.
We d love to hear from anyone with a background as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Advisor, Community Engagement Officer, or anyone with experience working in social housing, planned maintenance, property services or construction who has a strong customer-focused approach.
As a Customer Liaison Officer, you will be: Acting as the main point of contact for residents throughout refurbishment works.
Proactively arranging appointments and following up on no-access properties.
Building positive rel...
Temp - Customer Liaison Officer employer: Niyaa People Ltd
Niyaa People Ltd is an excellent employer that values community engagement and employee development. Working as a Street Warden in Newark on Trent not only offers competitive pay but also provides a supportive work culture where your contributions directly impact the local neighbourhood. With opportunities for skill enhancement and a focus on fostering positive relationships within the community, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Temp - Customer Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Niyaa People Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Niyaa People Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temp - Customer Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Niyaa People Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Niyaa People Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Niyaa People Ltd!
How to prepare for a job interview at Niyaa People Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
