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- Tasks: Support residents with rent management, debt advice, and welfare benefits.
- Company: Respected housing organisation dedicated to financial inclusion.
- Benefits: Permanent position with a competitive salary and supportive work environment.
- Why this job: Make a real difference in people's lives by helping them sustain their tenancies.
- Qualifications: Experience in social housing, debt advice, and strong communication skills.
- Other info: Join a values-led team focused on community support and service improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a respected housing organisation for a Debt and Welfare Advisor to join their Housing Income team on a permanent basis in Swansea. This is a rewarding opportunity for an experienced housing or advice professional who is passionate about financial inclusion, welfare support, and helping residents sustain their tenancies.
As a Debt and Welfare Advisor, you will play a vital role in supporting residents to understand their rent charges, manage debt, and access welfare benefits, while working proactively to prevent rent arrears and avoid unnecessary evictions.
The Debt and Welfare Advisor role is predominantly desk-based, providing high-quality, customer-focused rent and welfare advice to residents. You will manage rent accounts, agree and monitor payment plans, and offer tailored guidance to residents experiencing financial hardship. You will work closely with Housing and Neighbourhood teams to ensure residents receive the right support at the right time.
Key Responsibilities of a Debt and Welfare Advisor:- Manage rent accounts and take appropriate rent management actions in line with legislation and income policies
- Agree, monitor and amend affordable payment plans with residents
- Provide debt, welfare benefits and money advice, including guidance on Universal Credit and welfare reform
- Monitor Housing Benefit and Universal Credit claims, liaising with relevant departments
- Support residents with applications for Discretionary Housing Payments and other financial assistance
- Respond to daily reports identifying residents at risk of arrears and take timely action
- Maintain accurate and up-to-date records on the housing management system
- Take inbound calls and respond to written enquiries relating to rent, arrears and payment methods
- Promote a range of payment options including Direct Debits, standing orders and Allpay
- Work collaboratively with Neighbourhood and Community Housing teams on complex or escalated cases
- Support former tenancy arrears recovery, including tracing and legal action where required
- Assist with court preparation and provide evidence when necessary
- Contribute to service improvement, staff training and income-related projects
- Proven experience within social housing, income recovery, debt advice or welfare benefits
- Strong knowledge of the welfare benefits system and financial inclusion principles
- Experience working with rent arrears and tenancy sustainment
- Excellent communication, negotiation and listening skills
- Ability to manage complex cases and prioritise a varied workload
- Strong IT skills and experience using housing management systems
- A proactive, resilient and customer-focused approach
- Permanent position
- Competitive salary
- Supportive, values-led working environment
If this Debt and Welfare Advisor role is for you then please apply or contact (url removed).
Debt and Welfare Advisor in Swansea employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt and Welfare Advisor in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of financial inclusion and welfare support. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Debt and Welfare Advisor, you'll need to convey complex information clearly. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Debt and Welfare Advisor in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in social housing, debt advice, and welfare benefits to show us you’re the right fit for the Debt and Welfare Advisor role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about financial inclusion and how your experience aligns with our mission. Keep it concise but impactful, and don’t forget to mention your customer-focused approach.
Showcase Relevant Experience: When filling out your application, be specific about your previous roles related to rent management and welfare support. We want to see examples of how you've helped residents manage their finances and avoid arrears.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the welfare benefits system and financial inclusion principles. Familiarise yourself with common issues residents face regarding rent charges and debt management, as this will help you answer questions confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in social housing, income recovery, or debt advice. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication, which is crucial for a Debt and Welfare Advisor role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the challenges they face, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
