At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing services and support local communities.
- Company: Forward-thinking Housing Association in the West Midlands.
- Benefits: Competitive salary, hybrid working, and ongoing training opportunities.
- Other info: Join a supportive organisation with a focus on career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing services and strong team management skills.
The predicted salary is between 35000 - 45000 € per year.
We are seeking an experienced and motivated Housing Team Leader to join a forward-thinking Housing Association in the West Midlands. This is an excellent opportunity for a housing professional with strong leadership experience to manage a busy frontline housing service and help deliver high-quality support to local communities.
As Housing Team Leader, you will oversee a team of approximately 7–8 officers across Housing Management and Anti-Social Behaviour services. You will provide day-to-day operational leadership, performance management, coaching, and support to ensure excellent service delivery to residents. The role offers a hybrid working arrangement, combining office presence, home working, and community-based engagement where required.
Key Responsibilities of a Housing Team Leader:- Lead and manage a team of Housing Officers and ASB Officers
- Monitor team performance and ensure service targets and KPIs are achieved
- Support tenancy management, safeguarding, and ASB case management activities
- Handle complex housing and resident issues, providing guidance and escalation support
- Ensure compliance with housing legislation, policies, and procedures
- Build positive relationships with residents, partner agencies, and stakeholders
- Drive service improvements and promote excellent customer service standards
- Proven experience working within Housing Services, ideally within a Local Authority or social housing environment
- Previous line management or supervisory experience managing teams and workloads
- Strong knowledge of tenancy management, housing legislation, and ASB processes
- Excellent communication, organisational, and problem-solving skills
- The ability to motivate and develop staff in a fast-paced environment
- A customer-focused and solution-driven approach
- Competitive salary package
- Hybrid and flexible working arrangements
- Permanent, stable employment within a supportive organisation
- Ongoing training and career development opportunities
If this Housing Team Leader role is of interest, please apply or contact (url removed).
Housing Team Leader in Stourbridge employer: Niyaa People Ltd
Join a dynamic Housing Association in the West Midlands, where we prioritise employee well-being and professional growth. As a Housing Team Leader, you will benefit from a competitive salary, hybrid working arrangements, and a supportive work culture that fosters continuous training and development. Our commitment to delivering high-quality support to local communities makes this an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Leader in Stourbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and ASB processes. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence and ensure you can showcase your expertise.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples where you've successfully managed teams or improved service delivery. This will demonstrate your capability to lead a busy frontline housing service effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Housing Team Leader in Stourbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in housing services to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Housing Team Leader role. Share specific examples of how you've managed teams and improved service delivery in the past.
Showcase Your Communication Skills:Since excellent communication is key in this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your organisational skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation, tenancy management, and ASB processes. Being able to discuss these topics confidently will show that you're not just experienced but also genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated staff or improved performance. This will help demonstrate your capability as a Housing Team Leader.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle complex housing issues or manage team dynamics. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer-focused approach.
✨Engage with the Community Aspect
Since the role involves community-based engagement, be prepared to discuss how you've built relationships with residents and partner agencies in previous roles. Highlighting your commitment to community service will resonate well with the interviewers.
