Customer Engagement Officer in Stoke-on-Trent

Customer Engagement Officer in Stoke-on-Trent

Stoke-on-Trent Full-Time 28800 - 43200 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with local communities and develop projects that strengthen connections and support.
  • Company: Local authority focused on community development and engagement.
  • Benefits: Hybrid working, flexible short-term contract, and the chance to make a real impact.
  • Why this job: Be a key player in enhancing community cohesion and resilience.
  • Qualifications: Strong communication skills and experience in community engagement.
  • Other info: Opportunity to work with diverse groups and drive positive change.

The predicted salary is between 28800 - 43200 Β£ per year.

We are recruiting a Communities Engagement Manager on behalf of a local authority to help strengthen communities. This role involves developing and delivering projects that improve community engagement, cohesion, resilience, and local services.

Key Responsibilities of a Community Engagement Officer:

  • Support community initiatives and engagement with local groups, parish councils, and partners.
  • Assess Assets of Community Value (ACVs) and maintain the statutory register.
  • Manage and promote community funding and initiatives, ensuring compliance with regulations.
  • Develop projects tackling local priorities, including community cohesion, resilience, cost-of-living support, and VCSE capacity building.
  • Provide reports, insights, and updates to inform service delivery and decision-making.
  • Represent the council at meetings with stakeholders and communities.
  • Support safeguarding processes and manage information securely.
  • Deputise for the Senior Communities Officer when needed.

What We're Looking For:

  • Strong communication and stakeholder engagement skills, across social housing or related sector.
  • Experience working with communities, voluntary organisations, or local councils.
  • Driving licence essential.

Benefits of this Community Engagement Officer role:

  • Hybrid working - split your time between home and office.
  • Make a real impact in local communities.
  • Short-term contract (36 months) ideal for experienced professionals looking for flexibility.

If this Customer Engagement Officer role is for you please apply or contact JBRP1_UKTJ.

Customer Engagement Officer in Stoke-on-Trent employer: Niyaa People Ltd

As a Community Engagement Officer with our local authority, you will be part of a dynamic team dedicated to strengthening community ties and enhancing local services. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and the chance to make a tangible impact in the lives of residents. Join us in fostering community resilience and cohesion in a supportive environment that values your contributions.
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Contact Detail:

Niyaa People Ltd Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Customer Engagement Officer in Stoke-on-Trent

✨Tip Number 1

Network like a pro! Reach out to local community groups, councils, and organisations. Attend events or workshops where you can meet people in the field. The more connections we make, the better our chances of landing that Customer Engagement Officer role.

✨Tip Number 2

Showcase your skills! Prepare a portfolio or a presentation that highlights your past projects and successes in community engagement. We want to demonstrate how we can make a real impact in local communities, so let’s make it visual and engaging!

✨Tip Number 3

Practice makes perfect! Get a friend or mentor to do a mock interview with you. Focus on those strong communication skills we need for this role. The more comfortable we are talking about our experiences, the more confident we’ll be in the actual interview.

✨Tip Number 4

Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, we can keep track of our applications and follow up if needed. Let’s make sure we’re putting our best foot forward!

We think you need these skills to ace Customer Engagement Officer in Stoke-on-Trent

Community Engagement
Project Development
Stakeholder Engagement
Communication Skills
Regulatory Compliance
Report Writing
Local Government Knowledge
Safeguarding Processes
Driving Licence
Collaboration with Voluntary Organisations
Community Cohesion
Resilience Building
Capacity Building

Some tips for your application 🫑

Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Engagement Officer. We want to see how you can contribute to community initiatives and engagement!

Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to engage with stakeholders. Share examples of how you've successfully communicated in past roles or projects.

Highlight Relevant Experience: If you've worked with communities, voluntary organisations, or local councils before, make that front and centre in your application. We love seeing candidates who have hands-on experience in community engagement!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.

How to prepare for a job interview at Niyaa People Ltd

✨Know Your Community

Before the interview, take some time to research the local community and its key issues. Understanding the specific challenges and opportunities within the area will show your genuine interest and commitment to the role.

✨Showcase Your Communication Skills

As a Customer Engagement Officer, strong communication is crucial. Prepare examples of how you've successfully engaged with stakeholders or communities in the past. Be ready to discuss your approach to building relationships and fostering collaboration.

✨Demonstrate Project Management Experience

Think about any projects you've managed that relate to community engagement or local services. Be prepared to discuss your role, the outcomes, and how you ensured compliance with regulations. This will highlight your ability to deliver impactful initiatives.

✨Ask Insightful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the council's current community initiatives or future projects. This not only shows your enthusiasm but also helps you gauge if the role aligns with your values and goals.

Customer Engagement Officer in Stoke-on-Trent
Niyaa People Ltd
Location: Stoke-on-Trent

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