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- Tasks: Be the first point of contact for tenants and coordinate housing repairs.
- Company: Dynamic local authority in Lincolnshire making a real difference.
- Benefits: Gain valuable experience in customer service and housing coordination.
- Why this job: Make a positive impact on your community while developing essential skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Join a dynamic local authority in Lincolnshire and make a real difference in housing repairs! This Repairs Admin role offers you the chance to be the first point of contact for tenants, handling maintenance requests, diagnosing issues, and coordinating with operatives to ensure timely resolutions. If you have experience in customer service, housing, or operative coordination, this could be the ideal role for you.
Key Responsibilities of a Repairs Admin:
- Handle incoming calls from tenants reporting repair issues, being the first point of contact for residents.
- Diagnose cases accurately, ensuring the correct information is gathered for each job request.
- Provide clear and concise advice on common repairs and potential troubleshooting steps.
- Log requests into the housing management system, ensuring all details are captured correctly.
- Coordinate with operatives and contractors, ensuring timely response and resolution to maintenance issues.
- Check job progress, ensuring that repairs are completed on schedule and in line with agreed service standards.
- Provide updates to tenants regarding status, expected timelines, and any delays or issues.
- Maintain accurate records of all calls, ensuring data is up-to-date and accessible for future reference.
- Support tenants with queries on service charges and repair-related billing, directing complex issues to appropriate teams.
- Liaise with internal teams, including property management and maintenance, to ensure seamless service delivery.
- Deliver excellent customer service, remaining calm and professional even in challenging situations.
What We’d Love to See From You As A Repairs Admin:
- Previous experience in a customer service or call handling role, ideally within the housing sector.
- A strong understanding of repair processes and how to effectively manage service requests.
- Excellent communication skills, both verbal and written, with the ability to explain complex information clearly.
- IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software.
- Ability to work effectively under pressure, prioritising tasks and managing workloads to meet deadlines.
- Problem-solving skills, with a proactive approach to resolving issues quickly and efficiently.
If this Repairs Admin role is for you then please apply or contact.
Repairs Admin in Spalding employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Admin in Spalding
✨Tip Number 1
Get to know the company! Research the local authority in Lincolnshire and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tenants, it's crucial to convey information clearly and confidently. Role-play common scenarios with a friend or family member to get comfortable with handling calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate how you can handle maintenance requests effectively.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and ensure you’re considered for the Repairs Admin role.
We think you need these skills to ace Repairs Admin in Spalding
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in housing or similar roles. We want to see how you’ve handled tricky situations and provided excellent support to tenants.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your relevant experience and skills. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Repairs Admin role. Mention specific responsibilities from the job description that match your experience, so we can see why you’re a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Familiarise yourself with common repair issues and processes in housing. Brush up on the terminology and procedures so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve handled customer queries or complaints effectively. Highlight how you remained calm under pressure and provided excellent service, as this role heavily relies on those skills.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Repairs Admin, as you'll need to accurately diagnose issues based on tenant reports. Show that you can ask clarifying questions and summarise information back to ensure understanding.
✨Get Familiar with Tech
If you have experience with housing management systems like Orchard or Confirm, be ready to discuss it. If not, do a bit of research on similar software. Being IT literate will give you an edge and show that you're prepared for the role.
