At a Glance
- Tasks: Support customers with rent collection and financial advice while managing arrears.
- Company: Respected housing organisation focused on community support.
- Benefits: Generous leave, flexible benefits, private healthcare, and gym discounts.
- Other info: Dynamic role with home visits and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management or debt collection and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits.
As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential.
Key Responsibilities of an Income Officer:- Deliver a comprehensive rent and service charge collection service across the region
- Monitor and manage customer accounts across a range of tenures
- Negotiate payment arrangements and support sustainable repayment plans
- Provide welfare benefits and money advice to customers
- Manage arrears cases through the full end-to-end recovery process
- Prepare legal documentation and court applications where necessary
- Liaise with external agencies including local authorities and support services
- Conduct customer home visits when required
- Manage possession proceedings and evictions in line with policies and legislation
- Maintain accurate records and case notes at all times
To be successful in this role, you will need:
- Previous experience in income management, arrears recovery, or debt collection
- Knowledge of social housing, home ownership, or the private rented sector
- A good understanding of welfare benefits and financial support services
- Excellent customer service and communication skills
- The ability to manage a busy and varied caseload independently
- Strong decision-making and problem-solving abilities
- A professional, confidential, and diplomatic approach
- Strong organisational skills with the ability to prioritise workload effectively
- A full UK driving licence and access to your own vehicle (essential)
The successful candidate will benefit from an excellent package including:
- 25 days annual leave plus bank holidays
- Additional annual leave entitlement with service
- Flexible benefits package including holiday buy/sell scheme
- Additional wellbeing and volunteering days
- Generous pension scheme
- Life assurance
- Enhanced family-friendly policies
- Private healthcare options
- Dental and critical illness cover options
- Gym and wellbeing discounts
- 24/7 virtual GP access
If this Income Officer role is of interest, please apply or contact (url removed).
Income Officer in Slough employer: Niyaa People Ltd
Join a respected housing organisation that prioritises employee wellbeing and professional growth, offering a supportive work culture where you can make a real difference in the community. With flexible working arrangements, generous leave entitlements, and a comprehensive benefits package, including private healthcare and wellness initiatives, this role as an Income Officer in the Newbury and Reading area provides a fulfilling opportunity to develop your career while helping customers sustain their tenancies.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and financial support services. Be ready to discuss how you've successfully managed arrears cases in the past, as this will show you're the right fit for the role.
✨Tip Number 3
Practice your communication skills! As an Income Officer, you'll need to negotiate payment arrangements and provide advice to customers. Role-play with a friend to get comfortable discussing sensitive topics professionally and diplomatically.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Officer role. Highlight your experience in income management, arrears recovery, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of welfare benefits and financial support.
Showcase Your Communication Skills:As an Income Officer, you'll be dealing with customers directly. Make sure your application reflects your excellent communication skills. We love seeing examples of how you've handled sensitive situations professionally.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and arrears recovery. Familiarise yourself with the specific challenges faced in the housing sector, especially around welfare benefits and financial support. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Customer Service Skills
As an Income Officer, you'll be working closely with customers, so it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've successfully handled sensitive situations in the past, particularly when negotiating payment arrangements or providing advice.
✨Be Ready for Real-Life Scenarios
Expect to discuss how you'd handle various scenarios, such as managing a difficult customer or preparing for a court hearing. Think through your approach to these situations beforehand, as it will help you articulate your problem-solving abilities during the interview.
✨Organise Your Thoughts
With a busy caseload expected in this role, showcasing your organisational skills is key. Prepare to talk about how you prioritise tasks and manage your time effectively. You might even want to bring a planner or notes to illustrate your methods!
