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- Tasks: Engage with residents, coordinate access for home improvements, and resolve queries with empathy.
- Company: Leading property services contractor focused on community support and sustainability.
- Benefits: Competitive pay, full-time hours, potential for permanent role, and a supportive work environment.
- Other info: Dynamic role with travel across Yorkshire and opportunities for career growth.
- Why this job: Make a real difference in communities while enhancing your customer service skills.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 18 - 18 £ per hour.
Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region. You’ll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
As a Customer Liaison Officer, you will be:
- Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are completed efficiently and on schedule
- Building strong relationships within local communities to support engagement and programme success
- Resolving resident issues promptly, escalating where necessary to maintain service delivery
- Maintaining accurate records of all communications, appointments, and resolutions
I’d love to speak to anyone who has:
- Previous experience in a Customer Liaison / Resident Liaison or similar role
- Strong communication skills with the ability to handle sensitive situations confidently
- A proactive and resilient approach, with strong negotiation and problem-solving skills
- Excellent organisational skills and the ability to manage a busy and varied workload
- Good IT skills, including Microsoft Office and maintaining accurate records
Key requirements for this Customer Liaison Officer role:
- Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire
- Availability to start immediately
- Experience within social housing or property services (desirable)
The role is offering the following benefits:
- Full-time hours (Monday to Friday, 8:00am – 4:30pm)
- 6-month contract with strong potential to become permanent
- Opportunity to work on a meaningful retrofit and sustainability programme
- Supportive and collaborative working environment
Pay Rate: £18.00 per hour
This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan Stewart.
Customer Liaison Officer in Scarborough employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Scarborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. Think about real-life examples from your past roles that showcase your skills, especially in handling sensitive situations with empathy and professionalism.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Liaison Officer position.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We’re always looking for passionate individuals who thrive in people-facing positions, so make sure your application stands out by highlighting your relevant experience and skills.
We think you need these skills to ace Customer Liaison Officer in Scarborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Liaison Officer role. Highlight your experience in customer-facing positions and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting residents and communities. Share specific examples of how you've excelled in similar roles, and don’t forget to mention your problem-solving skills!
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, demonstrate your ability to handle sensitive situations with empathy and professionalism. We love seeing candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out on joining our supportive team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities, such as resident engagement and problem-solving. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents, be prepared to discuss your communication style. Think of examples where you've handled sensitive situations or resolved conflicts effectively. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share specific instances where you've successfully navigated challenges in a customer-facing role. Highlight your proactive approach and resilience, especially in situations where you had to negotiate or find solutions quickly. This will showcase your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the sustainability programme, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.