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- Tasks: Support residents and communities in a rewarding customer-facing role across Yorkshire.
- Company: Leading property services contractor focused on sustainability and community engagement.
- Benefits: Competitive pay, full-time hours, potential for permanent position, and supportive work environment.
- Other info: Opportunity to work on meaningful projects with excellent career growth potential.
- Why this job: Make a real difference in people's lives while enhancing homes and energy efficiency.
- Qualifications: Experience in customer liaison roles and strong communication skills required.
The predicted salary is between 36000 - 36000 £ per year.
Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region.
You will play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
As a Customer Liaison Officer, you will be:
- Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are completed efficiently and on schedule
- Building strong relationships within local communities to support engagement and programme success
- Resolving resident issues promptly, escalating where necessary to maintain service delivery
- Maintaining accurate records of all communications, appointments, and resolutions
I'd love to speak to anyone who has:
- Previous experience in a Customer Liaison / Resident Liaison or similar role
- Strong communication skills with the ability to handle sensitive situations confidently
- A proactive and resilient approach, with strong negotiation and problem-solving skills
- Excellent organisational skills and the ability to manage a busy and varied workload
- Good IT skills, including Microsoft Office and maintaining accurate records
Key requirements for this Customer Liaison Officer role:
- Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire
- Availability to start immediately
- Experience within social housing or property services (desirable)
The role is offering the following benefits:
- Full-time hours (Monday to Friday, 8:00am - 4:30pm)
- 6-month contract with strong potential to become permanent
- Opportunity to work on a meaningful retrofit and sustainability programme
- Supportive and collaborative working environment
- Pay Rate: £18.00 per hour
This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan Stewart.
Locations
Customer Liaison Officer in Scarborough, Yorkshire employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Scarborough, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their sustainability programmes, and think about how your experience aligns with their needs. Practise answering common interview questions, especially around customer service and problem-solving, so you can shine when it counts.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, be sure to demonstrate your ability to handle sensitive situations with empathy and professionalism. Share examples from your past roles that highlight your strong negotiation and relationship-building abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team in making a difference in local communities.
We think you need these skills to ace Customer Liaison Officer in Scarborough, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles. We want to see how your skills align with the responsibilities of a Customer Liaison Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role is all about engaging with residents, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve handled sensitive situations or resolved issues effectively. We love seeing that empathy and professionalism shine through!
Highlight Problem-Solving Experience: We’re looking for someone who thrives on solving problems. In your application, share specific instances where you’ve navigated challenges or negotiated solutions. This will show us that you’re proactive and resilient, just what we need for this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities and how they relate to resident engagement and support. This will help you articulate your experience and how it aligns with what the company is looking for.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully engaged with customers in the past. Highlight your communication skills and any experiences where you've handled sensitive situations with empathy and professionalism.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've resolved issues for residents or clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational skills, so be prepared to discuss how you manage your workload and keep track of communications. Mention any tools or methods you use to stay organised, especially if they relate to IT skills like Microsoft Office.