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- Tasks: Lead a dynamic team to deliver top-notch property services and resolve tenant-landlord disputes.
- Company: Join a growing Housing Association making a real impact in social housing.
- Benefits: Competitive salary, flexible working hours, and clear career progression opportunities.
- Other info: Enjoy a collaborative culture with opportunities for professional development.
- Why this job: Make a difference in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Experience in property management and strong understanding of housing regulations required.
The predicted salary is between 35000 - 40000 £ per year.
Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio. This is a permanent, full-time leadership role based in Ilford, offering the opportunity to make a real impact in social housing by ensuring high-quality property services, responsive maintenance delivery, and excellent tenant experience across 300-400+ homes.
Key Responsibilities
- Lead, coach, and develop a high-performing property and resident services team
- Oversee maintenance and repairs across a large housing portfolio, ensuring timely and cost-effective resolution of works
- Allocate and monitor contractor performance, ensuring service standards and compliance are consistently met
- Act as the key escalation point for tenant and landlord disputes, providing fair, practical, and professional resolutions
- Carry out or oversee property inspections, ensuring properties are safe, compliant, and well maintained
- Ensure full compliance with social housing legislation, tenancy regulations, and housing standards
- Build and maintain strong relationships with tenants, landlords, contractors, and local authority partners
- Monitor service delivery performance, identify improvements, and drive continuous service enhancement
What we're looking for
- Proven experience in property management and social housing (essential)
- At least 3-5 years experience managing a property or resident services team
- Experience overseeing a large portfolio (400+ properties or equivalent high-volume workload)
- Strong understanding of landlord and tenant law, housing regulations, and compliance frameworks
- Experience managing maintenance programmes, repairs, and contractor coordination at scale
- Excellent communication, negotiation, and conflict resolution skills
- Strong organisational ability and confidence working in a fast-paced, high-responsibility environment
What's on offer:
- Permanent, stable Property Management team leader role based in Ilford
- Salary: £35,000 - £40,000 (depending on experience)
- Monday-Friday working pattern with operational flexibility
- Supportive and collaborative team culture
- Clear opportunities for progression within social housing and property services
- Professional development and long-term career growth
Location & Travel:
- Based in Ilford, with regular site visits across a wide residential portfolio
- Access to a vehicle is desirable to support inspections and contractor coordination
If this Property Management Team Leader position sounds like your next step, apply now or email.
Property Management Team Leader in Romford employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Team Leader in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and social housing sectors. Attend local events or join online forums where you can meet industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to property management and tenant relations. We recommend role-playing with a friend or using mock interview platforms. The more comfortable you are, the better you'll shine when it counts!
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your achievements in property management, especially any successful projects or improvements you've implemented. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make an impact together!
We think you need these skills to ace Property Management Team Leader in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your property management experience and any leadership roles you've held, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about social housing and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm and a personal touch.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've successfully managed large portfolios or resolved tenant disputes, as this will catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and social housing regulations. Familiarise yourself with landlord-tenant laws and compliance frameworks, as these will likely come up during the interview. Being able to discuss specific examples from your experience will show that you’re not just knowledgeable but also practical.
✨Showcase Your Leadership Skills
As a Property Management Team Leader, your ability to lead and develop a team is crucial. Prepare to share examples of how you've successfully managed teams in the past, including any challenges you faced and how you overcame them. Highlight your coaching style and how you foster a high-performing environment.
✨Prepare for Conflict Resolution Scenarios
Expect questions about handling disputes between tenants and landlords. Think of real-life situations where you’ve had to mediate or resolve conflicts. Be ready to explain your approach and the outcomes, demonstrating your negotiation skills and ability to maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss how you manage multiple properties and contractors effectively. You might want to bring examples of tools or systems you use to keep track of maintenance requests and inspections, showing that you can handle a large portfolio efficiently.