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- Tasks: Be the go-to person for residents during kitchen and bathroom upgrades.
- Company: Join a well-established housing provider with a supportive culture.
- Benefits: Earn £19.00 - £22.00 per hour, with remote work flexibility.
- Why this job: Make a real difference in residents' lives while working on exciting refurbishment projects.
- Qualifications: Experience in resident or customer liaison roles is a plus.
- Other info: Driving is essential; face-to-face interviews preferred.
Resident Liaison Officer – Kitchens & Bathrooms
All potential applicants are encouraged to scroll through and read the complete job description before applying.
£19.00 – £22.00 per hour (Umbrella)
SY6
We are very keen to speak to candidates looking for a Resident Liaison Officer role where you\’ll have the opportunity to work remotely when not on site, while supporting a Kitchens & Bathrooms refurbishment programme for a well-established housing provider. This contract runs until March 2026, with the office based in West Brom, but the patch covers Shropshire (SY6), so the Resident Liaison Officer will be visiting residents and liaising with contractors regularly.
Key Responsibilities as a Resident Liaison Officer:
Act as the main point of contact for residents during kitchen and bathroom upgrades
Book appointments, send letters, and manage no access issues
Door knocking and face-to-face visits with residents as needed
Liaise with contractors to ensure works are delivered smoothly and on schedule
Support residents with queries and complaintsWe are very keen to speak to candidates who have experience as a:
Resident Liaison Officer
Tenant Liaison Officer
Housing Officer
Customer Liaison OfficerAdditional Information:
Driving is essential
Face-to-face interviews next week preferred (Teams available if needed)
Start date ASAPIf this role is of interest or you would like more information, click apply or give Tiyana a call on (phone number removed) or email (url removed)
ResidentLiaison Officer employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ResidentLiaison Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects, especially in kitchens and bathrooms. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience as a Resident Liaison Officer makes you the perfect fit for this role. Keep it concise but impactful.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace ResidentLiaison Officer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Resident Liaison Officer, so make sure you understand the key responsibilities and requirements.
Tailor Your Application: When you’re writing your application, don’t just send a generic one. We want to see how your experience as a Resident Liaison Officer (or similar roles) makes you the perfect fit for this position. Highlight relevant skills and experiences that match our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of kitchen and bathroom refurbishments, as well as the challenges residents might face during these upgrades. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident queries or complaints. Be ready to share these examples during the interview, as they will showcase your problem-solving skills and ability to communicate effectively with residents and contractors alike.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their communication processes with residents and contractors, showing that you’re proactive and engaged.
✨Dress for Success and Be Punctual
Even if the interview is remote, dress professionally to make a good impression. If it’s in person, aim to arrive a bit early. Being punctual shows respect for the interviewer's time and demonstrates your reliability—an essential trait for this role.