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- Tasks: Be the go-to person for residents during kitchen and bathroom upgrades.
- Company: Join a well-established housing provider with a supportive team.
- Benefits: Earn £19.00 - £22.00 per hour, with remote work options.
- Why this job: Make a real difference in residents' lives while managing exciting refurbishment projects.
- Qualifications: Experience in resident or customer liaison roles is a plus.
- Other info: Flexible working with opportunities for face-to-face interaction and career growth.
Resident Liaison Officer – Kitchens & Bathrooms
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
£19.00 – £22.00 per hour (Umbrella)
SY6
We are very keen to speak to candidates looking for a Resident Liaison Officer role where you\’ll have the opportunity to work remotely when not on site, while supporting a Kitchens & Bathrooms refurbishment programme for a well-established housing provider. This contract runs until March 2026, with the office based in West Brom, but the patch covers Shropshire (SY6), so the Resident Liaison Officer will be visiting residents and liaising with contractors regularly.
Key Responsibilities as a Resident Liaison Officer:
Act as the main point of contact for residents during kitchen and bathroom upgrades
Book appointments, send letters, and manage no access issues
Door knocking and face-to-face visits with residents as needed
Liaise with contractors to ensure works are delivered smoothly and on schedule
Support residents with queries and complaints
We are very keen to speak to candidates who have experience as a:
Resident Liaison Officer
Tenant Liaison Officer
Housing Officer
Customer Liaison Officer
Additional Information:
Resident Liaison Officer – Kitchens & Bathrooms
£19.00 – £22.00 per hour (Umbrella)
SY6
Driving is essential
Face-to-face interviews next week preferred (Teams available if needed)
Start date ASAP
If this role is of interest or you would like more information, click apply or give Tiyana a call on (phone number removed) or email (url removed)
Resident Liaison Officer employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects, especially in kitchens and bathrooms. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your face-to-face interview skills. Since they're keen on meeting candidates in person, make sure you can confidently discuss your experience as a Resident Liaison Officer and how it relates to their needs.
✨Tip Number 3
Prepare some questions for them! Asking about their refurbishment programme or how they handle resident complaints shows that you're proactive and engaged. Plus, it gives you a chance to assess if they're the right fit for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Resident Liaison Officer role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer or similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your past experiences will help you excel in supporting our Kitchens & Bathrooms refurbishment programme.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be liaising with residents and contractors regularly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of kitchen and bathroom refurbishments, as well as the challenges residents might face during these upgrades.
✨Prepare for Resident Interactions
Since you'll be the main point of contact for residents, think about how you would handle various scenarios. Prepare examples of how you've successfully managed resident queries or complaints in the past, as this will show your ability to empathise and communicate effectively.
✨Showcase Your Organisational Skills
Being organised is key in this role. Be ready to discuss how you manage appointments, send communications, and coordinate with contractors. You might even want to bring a sample schedule or plan to demonstrate your organisational prowess.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the specific challenges the team faces or how success is measured in this role. This shows your genuine interest and helps you gauge if the position is the right fit for you.
