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For Companies At a Glance
- Tasks: Manage operatives' schedules and ensure timely service delivery.
- Company: Join a dedicated housing association making a difference in Manchester.
- Benefits: Enjoy a competitive hourly rate and a structured workweek.
- Why this job: Be part of a team that values customer service and community impact.
- Qualifications: No specific qualifications required; just bring your organizational skills!
- Other info: This is a contracted role with potential for extension.
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. We are currently working on behalf of a Housing association. My client is currently looking for Repairs Planner in Kent. This role requires a strong Planner/Scheduler with a background in social housing, specifically focused on coordinating repairs and maintenance. Here\’s a breakdown of the key qualifications and responsibilities: Qualifications: Experience: Proven track record in planning and scheduling within social housing contracts, either with a main contractor or Registered Social Landlord (RSL). Software Proficiency: Familiarity with repairs and maintenance software. Strong skill with Excel. Skills: Excellent time management and communication abilities. Responsibilities: Call Management: Oversee incoming calls on the system. Diary Management: Organize and manage operatives\’ schedules effectively. Administrative Duties: Perform general administrative tasks to support the team. Work Allocation: Plan repairs and maintenance tasks, assigning them to the appropriate operatives based on their skill sets and locations. Stakeholder Liaison: Maintain communication with operatives, tenants, and clients to ensure smooth operations. Document Control: Ensure worksheets are received, verified, and accurately managed. KPI Monitoring: Strive to meet individual and client-specific Key Performance Indicators (KPIs). Contract Management: Handle both council and private housing contracts, scheduling routine, essential, and emergency maintenance work. Progress Tracking: Monitor jobs from initiation to completion. Coordination: Collaborate with in-house and third-party engineers and tradesmen to plan logistics and manage schedules. Supplier Organization: Coordinate with external supply companies to ensure material availability. On-site Management: Ensure tradespeople are present and tasks are completed according to agreed timelines. Fast-paced Adaptability: Work efficiently in a demanding environment, fostering collaboration among key stakeholders, clients, councils, housing agents, suppliers, and trades. This role is essential for maintaining efficient operations in social housing, ensuring that repairs are scheduled and completed promptly while maintaining high standards of communication and organization. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. JBRP1_UKTJ
Repairs Planner employer: Fortus Recruitment
Contact Detail:
Fortus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarize yourself with the specific SLAs (Service Level Agreements) relevant to the housing sector. Understanding these will help you demonstrate your ability to manage operatives' diaries effectively during the interview.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a repairs or maintenance context. Be ready to share examples of how you've handled customer inquiries or complaints to showcase your skills.
✨Tip Number 3
Brush up on your organizational and time management skills. You might be asked how you prioritize tasks, so think of strategies you've used in the past to manage multiple schedules efficiently.
✨Tip Number 4
Research the housing association's values and mission. Being able to align your personal values with theirs can set you apart and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Repairs Planner position. Understand the key responsibilities and required skills, such as managing operatives' diaries and providing excellent customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in repairs planning or similar roles. Emphasize your ability to manage schedules and deliver high-quality customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses why you are a great fit for the Repairs Planner role. Mention your experience with SLA management and any relevant software tools you are familiar with.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Fortus Recruitment
✨Understand the Role
Make sure you have a clear understanding of what a Repairs Planner does. Familiarize yourself with managing operatives' diaries and the importance of adhering to service level agreements (SLAs). This will show your potential employer that you're serious about the position.
✨Showcase Your Customer Service Skills
Since providing a high level of customer service is crucial for this role, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to maintain strong relationships with clients.
✨Be Ready to Discuss Time Management
As a Repairs Planner, you'll need to manage multiple tasks efficiently. Be prepared to discuss how you prioritize your workload and ensure that all work is completed on time. Sharing specific strategies or tools you use can be beneficial.
✨Research the Housing Association
Take some time to learn about the housing association you are interviewing with. Understanding their values, mission, and the community they serve will help you tailor your responses and show that you are genuinely interested in contributing to their goals.
