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- Tasks: Handle calls from customers reporting repairs and schedule appointments with contractors.
- Company: Join a dedicated team focused on delivering efficient repairs services.
- Benefits: Enjoy flexible hybrid working and a short-term assignment with immediate start.
- Why this job: Perfect for those who thrive in fast-paced environments and want to make a difference.
- Qualifications: Experience in customer service or repairs, with excellent communication skills.
- Other info: Great opportunity for career growth in a supportive team.
We are currently looking for a Repairs Call Handler, based in Ipswich, to join a dedicated and customer-focused team delivering an efficient and responsive repairs service. This is a fantastic short-term opportunity offering flexible and hybrid working. It\’s ideal for someone with housing or maintenance call handling experience who thrives in a fast-paced environment.
What\’s on offer
- Flexible hybrid working
- 35 hours per week, Monday-Friday
- Immediate start for an 8-week assignment
Key Responsibilities of Repairs Call Handler
- Take incoming calls from tenants/customers reporting repairs
- Log repair requests accurately on the system
- Book appointments and schedule works with contractors
- Provide clear, timely updates to customers
- Escalate emergency repairs appropriately
Ideal Candidate for Repairs Call Handler Will Have
- Experience in a repairs or customer service environment
- Knowledge of housing systems (e.g. Orchard, Northgate)
- Excellent communication and organisational skills
- Availability to start immediately and complete the full 8-week term
Think you\’re the right fit for this Repairs Call Handler role? Apply with your CV today or send it to Lily at (url removed) for a confidential chat.
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Repairs Call Handler employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Call Handler
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles that highlight your customer service skills and ability to handle repairs efficiently. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Repairs Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs or customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Communication Skills: Since this role involves taking calls and providing updates, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Be Organised: We love a well-structured application! Make sure your CV is easy to read and logically organised. This shows us that you have the organisational skills we’re looking for in a Repairs Call Handler.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s quick and ensures your application lands in the right hands. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Repairs Call Handler. Understand how to log repair requests and schedule works, as well as the importance of providing clear updates to customers. This will show that you’re not just interested in the role but also prepared for it.
✨Showcase Your Experience
Be ready to discuss your previous experience in repairs or customer service. Think of specific examples where you’ve handled calls effectively or resolved issues quickly. This will help demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on Housing Systems
If you have experience with housing systems like Orchard or Northgate, make sure to mention it! If not, do a bit of research beforehand. Showing that you’re willing to learn about these systems can set you apart from other candidates.
✨Communicate Clearly
During the interview, practice clear and concise communication. This is crucial for a role that involves taking calls and providing updates. Make sure to listen carefully to questions and respond thoughtfully, showcasing your excellent communication skills.
