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- Tasks: Be the go-to person for tenants, handling repair requests and coordinating solutions.
- Company: Dynamic local authority in Lincolnshire making a real difference in housing.
- Benefits: Gain valuable experience in customer service and housing coordination.
- Why this job: Make a positive impact on your community while developing essential skills.
- Qualifications: Experience in customer service or housing, with strong communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join a dynamic local authority in Lincolnshire and make a real difference in housing repairs! This Repairs Admin role offers you the chance to be the first point of contact for tenants, handling maintenance requests, diagnosing issues, and coordinating with operatives to ensure timely resolutions. If you have experience in customer service, housing, or operative coordination, this could be the ideal role for you.
Key Responsibilities of a Repairs Admin:
- Handle incoming calls from tenants reporting repair issues, being the first point of contact for residents
- Diagnose cases accurately, ensuring the correct information is gathered for each job request
- Provide clear and concise advice on common repairs and potential troubleshooting steps
- Log requests into the housing management system, ensuring all details are captured correctly
- Coordinate with operatives and contractors, ensuring timely response and resolution to maintenance issues
- Check job progress, ensuring that repairs are completed on schedule and in line with agreed service standards
- Provide updates to tenants regarding status, expected timelines, and any delays or issues
- Maintain accurate records of all calls, ensuring data is up-to-date and accessible for future reference
- Support tenants with queries on service charges and repair-related billing, directing complex issues to appropriate teams
- Liaise with internal teams, including property management and maintenance, to ensure seamless service delivery
- Deliver excellent customer service, remaining calm and professional even in challenging situations
What We’d Love to See From You As A Repairs Admin:
- Previous experience in a customer service or call handling role, ideally within the housing sector.
- A strong understanding of repair processes and how to effectively manage service requests
- Excellent communication skills, both verbal and written, with the ability to explain complex information clearly
- IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software
- Ability to work effectively under pressure, prioritising tasks and managing workloads to meet deadlines
- Problem-solving skills, with a proactive approach to resolving issues quickly and efficiently
If this Repairs Admin role is for you then please apply or contact (url removed)
Repairs Admin employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Admin
✨Tip Number 1
Get to know the company! Research the local authority in Lincolnshire and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tenants, being able to explain complex information clearly is key. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues quickly and efficiently. Be ready to share these stories during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows you're serious about the role and helps us keep track of your application easily.
We think you need these skills to ace Repairs Admin
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about being the first point of contact for tenants, make sure to highlight your customer service experience. Share specific examples of how you've handled calls or queries in the past, especially if they relate to housing or repairs.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and skills, especially when discussing your understanding of repair processes. We want to see that you can communicate complex information simply!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the key responsibilities and skills mentioned in the job description. This shows us that you’re genuinely interested in the Repairs Admin role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Familiarise yourself with common repair issues and processes in housing. Brush up on the terminology and procedures so you can speak confidently about how to diagnose and manage maintenance requests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve handled customer queries or complaints effectively. Highlight your ability to remain calm under pressure and provide excellent service, as this role heavily relies on strong communication.
✨Get Tech-Savvy
If you have experience with housing management systems like Orchard or Confirm, be ready to discuss it! If not, do a bit of research on similar software to show your willingness to learn and adapt to new tools.
✨Practice Problem-Solving Scenarios
Think of potential scenarios you might face in the role, such as a tenant reporting a complex issue. Prepare how you would approach diagnosing the problem and coordinating with operatives, demonstrating your proactive problem-solving skills.
