Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic property service team and ensure top-notch service for landlords and tenants.
- Company: Respected property management company in Ilford, East London.
- Benefits: Competitive salary, generous leave, pension contributions, and career growth opportunities.
- Why this job: Make a real impact by resolving disputes and enhancing customer service standards.
- Qualifications: 3-5 years in property management with strong leadership and communication skills.
- Other info: Join a supportive environment focused on collaboration and professional development.
The predicted salary is between 32000 - 48000 £ per year.
Take on a Property Service Team Leader role in Ilford, East London, with a highly respected property management company, offering a competitive salary and a supportive, dynamic working environment. This is a fantastic opportunity to lead and develop a dedicated customer service team, ensuring the highest standards of service to landlords and tenants.
In this Property Service Team Leader position, you will oversee the day-to-day operations of the property services team, managing relationships across a growing property portfolio, and playing a crucial role in property maintenance, repairs, and dispute resolution. The role provides you with the opportunity to lead a team, drive service excellence, and resolve disputes effectively, ensuring tenant and landlord satisfaction at all times.
Responsibilities- Leading, mentoring, and developing a property management team focused on landlord and tenant relationships
- Managing team schedules to ensure adequate coverage during business hours
- Actively mediating tenant-landlord disputes and ensuring resolutions are fair, compliant, and timely
- Overseeing property maintenance operations, including assessing property damages and coordinating repair solutions
- Serving as the main point of contact for local authorities on property-related matters
- Developing and implementing customer service policies to improve service standards
- Monitoring team performance against KPIs, service quality, and customer satisfaction metrics
- Generating reports on service metrics, dispute resolution, and property maintenance costs
- Has 3-5 years of experience in property management and team leadership
- Has a strong track record of resolving tenant-landlord disputes and managing property maintenance
- Possesses a deep understanding of local authority housing regulations, licensing, and compliance
- Has excellent communication and negotiation skills
- Can successfully lead a team while maintaining high service standards and driving team performance
- Has experience in managing guaranteed rent schemes and residential lettings
- Is highly organised and skilled in problem-solving and managing multiple priorities
- Has a comprehensive understanding of landlord-tenant law, property inspections, and damage assessments
- Can analyse performance data and use insights to drive continuous improvement
- Permanent full-time contract
- Competitive salary: £40,000 per annum, depending on experience
- 20 days' annual leave plus all UK bank holidays
- Enhanced annual leave for long service (23 days after 3 years, 25 days after 5 years)
- Paid birthday leave one additional day off per year
- 4% employer pension contribution (after probation)
- A supportive, collaborative working environment
- Opportunities for growth and career development in a reputable, values-driven company
If this Property Service Team Leader role in Ilford sounds like your next career step, apply now or contact Ryan Stewart.
Property Service Team Leader employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for a Property Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and dispute resolution. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how you handle challenges in property management.
✨Tip Number 3
Showcase your skills through examples! When you get the chance to interview, be ready to share specific instances where you've successfully led a team or resolved disputes. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Property Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Service Team Leader role. Highlight your experience in property management and team leadership, focusing on relevant achievements that showcase your ability to resolve disputes and manage maintenance effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear, concise language and ensure there are no typos or grammatical errors. This will demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of property management, especially local authority housing regulations and landlord-tenant law. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you mentored team members or resolved disputes effectively. This will demonstrate your capability to lead and develop a customer service team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle tenant-landlord disputes or manage property maintenance issues. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
