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- Tasks: Handle customer enquiries and support tenants with housing-related queries.
- Company: Established social housing provider in West Wales with a busy contact team.
- Benefits: Temporary contract, hybrid working, and immediate start available.
- Other info: Opportunity to work in a fast-paced environment with varied challenges.
- Why this job: Join a dynamic team and make a difference in people's lives.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 22000 - 26000 £ per year.
An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially. This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.
Key Responsibilities of a Customer Service Advisor:
- Handling incoming customer enquiries via phone and digital channels
- Supporting tenants with a range of housing-related queries
- Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
- Providing a professional, empathetic, and customer-focused service
- Working closely with internal housing teams to resolve issues effectively
- Supporting a busy contact function during a period of internal change
About You:
- Previous experience in a customer service or contact centre environment
- Strong communication and problem-solving skills
- Able to manage varied and sometimes challenging customer enquiries
- Organised, professional, and dependable
- Experience within social housing would be beneficial but is not essential
- Experience using Microsoft Dynamics or similar CRM systems is desirable
What's on Offer:
- Temporary contract until 31st September initially
- Hybrid working available (typically 23 days office-based)
- 37 hours per week
- Immediate start available
Customer Service Advisor in Pembroke employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Pembroke
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Pembroke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Customer Service Advisor, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your previous experiences have prepared you for this role. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves handling enquiries via phone and digital channels, make sure your application reflects your strong communication skills. We appreciate clarity and professionalism in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service principles and the specific responsibilities of a Customer Service Advisor. Familiarise yourself with common tenant enquiries and how to handle them effectively.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles that highlight your problem-solving skills and ability to manage challenging customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Get Comfortable with Tech
Since the role involves using Microsoft Dynamics or similar CRM systems, it’s a good idea to have a basic understanding of how these platforms work. If you’ve used any CRM software before, be prepared to discuss your experience with it.
✨Emphasise Empathy
Customer service is all about connecting with people. During the interview, demonstrate your empathetic approach by discussing how you’ve successfully supported customers in the past, especially in high-pressure situations. This will show that you’re not just about solving problems, but also about caring for the customer.