At a Glance
- Tasks: Manage rent and service charge queries, ensuring tenants receive accurate information.
- Company: Join a well-established Housing Association dedicated to supporting tenants.
- Benefits: Enjoy hybrid working, a stable contract, and a meaningful role impacting lives.
- Other info: Collaborative team environment with opportunities for career growth.
- Why this job: Make a real difference in the community while developing your skills in housing.
- Qualifications: Experience in housing or finance, strong Excel skills, and excellent communication.
The predicted salary is between 30000 - 40000 € per year.
Join a well-established Housing Association in a fulfilling role that plays a key part in delivering essential services to tenants, on a 69 month contract with consistent and stable work. This Rent Setting & Service Charge Admin position offers the opportunity to support the delivery of accurate rent and service charge calculations, ensuring over 70,000 tenants are well-informed and supported through annual changes.
You will be working as part of a small, collaborative team during a busy and critical period, helping to coordinate processes, manage queries, and ensure a high standard of service delivery. This is a rewarding role for someone who enjoys working with data, problem-solving, and supporting both customers and internal teams. The Rent Setting & Service Charge Admin role is ideal for someone looking to develop their expertise within a specialist area of housing.
We would love to hear from anyone with a background as a Rent Officer, Service Charge Officer, Income Officer, Finance Officer, or Housing Administrator, or experience within housing, finance, or customer service environments, especially if you are looking to develop your expertise within rent setting and service charges. This Rent Setting & Service Charge Admin opportunity is perfect for candidates who want to build on existing experience and take the next step in their career.
As a Rent Setting & Service Charge Admin, you will be:
- Managing a high volume of rent and service charge queries via email and phone
- Coordinating responses to tenant queries and complaints with internal teams
- Using Excel and Power BI to calculate accurate service charges
- Supporting with mail merges and tenant communications
- Providing guidance and support to managers and colleagues
We would love to speak to anyone who has:
- Experience working with rents and service charges within social housing
- Strong Excel skills, including functions such as XLOOKUP
- Experience handling customer queries both in writing and over the phone
- Strong attention to detail and the ability to manage a high-volume workload
- Confidence using a range of IT systems, including Microsoft Office
Key requirements for this Rent Setting & Service Charge Admin role:
- Working knowledge of legislation relating to rents and service charges
- Strong data handling and analytical skills
- Excellent communication and stakeholder engagement skills
The Rent Setting & Service Charge Admin role is offering the following benefits:
- Hybrid working (minimum 3 days in the office, 2 days from home)
- A 69 month contract with consistent, stable work
- A meaningful role where your work directly impacts tenants
- A supportive, collaborative team environment
This Rent Setting & Service Charge Admin role is based in Birmingham, with a hybrid working model. The city is well connected, with major road networks including the M6, M5, and A38, making commuting straightforward. Birmingham also benefits from excellent public transport links, including trains, buses, and tram services, providing easy access across the city and surrounding areas.
Rent & Service Charge Administrator in Oxford employer: Niyaa People Ltd
Join a well-established Housing Association in Birmingham, where you will be part of a supportive and collaborative team dedicated to delivering essential services to over 70,000 tenants. This role not only offers a stable 69-month contract with hybrid working options but also provides opportunities for professional growth in the specialist area of rent setting and service charges, making it an excellent choice for those looking to advance their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Rent & Service Charge Administrator in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to rent and service charges. Think about how your experience as a Rent Officer or Finance Officer can shine through. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your Excel skills! If you’ve got experience with functions like XLOOKUP, make sure to mention it during interviews. We love candidates who can handle data with ease, so let that expertise shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in the housing sector.
We think you need these skills to ace Rent & Service Charge Administrator in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Rent & Service Charge Administrator role. Highlight your experience with rents, service charges, and any relevant skills like Excel and customer service. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Data Skills:Since this role involves a lot of data handling, make sure to mention your experience with tools like Excel and Power BI. We want to know how you've used these skills in past roles to solve problems or improve processes.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Numbers
Since this role involves a lot of data handling, brush up on your Excel skills before the interview. Be ready to discuss how you've used functions like XLOOKUP in past roles, and maybe even prepare a few examples of how you’ve calculated service charges or managed queries.
✨Understand the Legislation
Familiarise yourself with the relevant legislation regarding rents and service charges. This will not only show your commitment to the role but also help you answer questions confidently. We recommend having a couple of key points ready to discuss how this knowledge can benefit the team.
✨Showcase Your Communication Skills
This position requires excellent communication, so think about times when you’ve successfully handled customer queries. Prepare to share specific examples of how you resolved issues, both in writing and over the phone, to demonstrate your ability to engage with tenants effectively.
✨Team Player Mindset
As you'll be working in a small, collaborative team, highlight your experience in teamwork. Share examples of how you’ve coordinated with colleagues to manage workloads or resolve tenant complaints, showing that you’re not just a lone wolf but someone who thrives in a supportive environment.
