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- Tasks: Maximise rental income and support tenants in sustaining their tenancies.
- Company: Established social housing provider with a supportive environment.
- Benefits: Part-time role, hybrid working, competitive salary, and training opportunities.
- Other info: Flexible working hours and a chance to grow within a large organisation.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in rent arrears recovery and strong communication skills required.
The predicted salary is between 23108 - 23108 £ per year.
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role: You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants' homes.
Key responsibilities of an Income Officer include:
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What’s on Offer:
- Permanent part-time role 25 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- Supportive team within a large social housing provider
- Opportunities for training and development
If this Income Officer role is of interest, please apply or contact.
Income Officer in Newport employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky questions! Brush up on your knowledge of housing legislation and welfare benefits, especially Universal Credit. Being able to confidently discuss these topics will show potential employers that you’re the right fit for the role.
✨Tip Number 3
Practice your negotiation skills! Since you'll be dealing with tenants and managing repayment plans, it’s crucial to demonstrate your ability to handle difficult conversations. Role-play with a friend or family member to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Income Officer position. Plus, applying directly shows your enthusiasm and commitment to joining our supportive team.
We think you need these skills to ace Income Officer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent arrears recovery and tenancy sustainment. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your background makes you a great fit for our team. Keep it friendly and professional.
Showcase Your Communication Skills: As an Income Officer, strong communication is key. In your application, give examples of how you've successfully managed difficult conversations or negotiated repayment plans. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears recovery and tenancy sustainment. Familiarise yourself with housing legislation and welfare benefits, especially Universal Credit, as these are crucial for the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage a caseload, conduct home visits, and handle difficult conversations. This will help you illustrate your skills in negotiation and support.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions related to income recovery and how you would approach tenant engagement. This will boost your confidence and help you articulate your thoughts clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, training opportunities, and the challenges they face in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.