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- Tasks: Maximise rental income and support tenants in a flexible, hybrid role.
- Company: Established social housing provider with a supportive environment.
- Benefits: Part-time hours, competitive salary, hybrid working, and 25 days holiday.
- Other info: Opportunity for personal growth and community impact.
- Why this job: Make a real difference in people's lives while enjoying flexibility.
- Qualifications: Experience in rent arrears recovery and strong communication skills.
The predicted salary is between 23108 - 23108 £ per year.
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role: You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants' homes.
Key responsibilities of an Income Officer include:
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What's on Offer:
- Permanent part-time role 22.5 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- 25 Days Holiday +
Hybrid Officer in Newport employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Officer in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions! Think about your experience with rent arrears recovery and tenancy sustainment, and be ready to share specific examples. We want to hear how you've made a difference in previous roles.
✨Tip Number 3
Show off your negotiation skills! During interviews, highlight times when you successfully negotiated repayment plans or provided budgeting advice. This will demonstrate your ability to handle difficult conversations with tenants.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Hybrid Officer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent arrears recovery and tenancy sustainment. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your background makes you a perfect fit for the Income Officer role. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves managing difficult conversations, make sure to highlight your strong communication and negotiation skills in your application. We love candidates who can demonstrate their ability to connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears recovery and tenancy sustainment. Familiarise yourself with housing legislation and welfare benefits, especially Universal Credit, as these are crucial for the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage a caseload, conduct home visits, and handle difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Negotiation Skills
Since negotiating repayment plans is a key part of the job, practice how you would approach these conversations. Think about how you can empathise with tenants while still being firm about the need for repayment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the organisation's approach to tenancy sustainment or how they support their Income Officers. This shows your genuine interest in the role and the company.