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- Tasks: Maximise rental income and support tenants in sustaining their tenancies.
- Company: Established social housing provider with a supportive environment.
- Benefits: Flexible part-time hours, hybrid working, and mileage reimbursement.
- Other info: Opportunity for personal growth in a dynamic housing sector.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in rent arrears recovery and strong communication skills.
The predicted salary is between 23108 - 23108 £ per year.
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role:
You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants' homes.
Key responsibilities of an Income Officer include:
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What's on Offer:
- Permanent part-time role 22.5 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- 25 Days Holiday +
Dispute Resolution Officer (Permanent) in Newport employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Resolution Officer (Permanent) in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Dispute Resolution Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Since this role involves managing difficult discussions, practice your negotiation skills with friends or family. Role-playing can help you feel more confident when it comes to engaging with tenants during home visits.
✨Tip Number 3
Show off your knowledge of housing legislation! Brush up on your understanding of welfare benefits and rent arrears recovery. Being well-versed in these areas will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that perfect job. Plus, applying directly through us means you’ll be in the loop for any updates and tips we share along the way.
We think you need these skills to ace Dispute Resolution Officer (Permanent) in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Resolution Officer role. Highlight your experience in rent arrears recovery and tenancy sustainment, as these are key for us. Use specific examples that showcase your skills in managing caseloads and conducting home visits.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about supporting tenants and how your background aligns with our mission. Don’t forget to mention your understanding of housing legislation and welfare benefits, as this will set you apart.
Showcase Your Communication Skills: Since strong communication is crucial for this role, make sure to demonstrate your negotiation skills in your application. Whether it’s through your CV or cover letter, give examples of how you've successfully managed difficult conversations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears recovery and tenancy sustainment. Familiarise yourself with housing legislation and welfare benefits, especially Universal Credit, as these are crucial for the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage a caseload, conduct home visits, and handle difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Negotiation Skills
Since negotiating repayment plans is a key part of the job, practice how you would approach these conversations. Think about how you can empathise with tenants while still being firm about the need for repayment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, support services, or the hybrid working model. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.