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- Tasks: Support tenants, manage rent accounts, and reduce arrears through proactive engagement.
- Company: Established social housing provider with a supportive environment.
- Benefits: Flexible part-time hours, competitive salary, hybrid working, and 25 days holiday.
- Other info: Opportunity for personal growth and community impact in a dynamic role.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in rent arrears recovery and strong communication skills required.
The predicted salary is between 23108 - 23108 £ per year.
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.
The Role: You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants' homes.
Key responsibilities of an Income Officer include:
- Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
- Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
- Negotiating repayment plans and providing budgeting and welfare advice
- Taking appropriate legal action where necessary, including preparing cases for court
- Working closely with Housing Officers, Support Services and external agencies
- Ensuring accurate case recording and compliance with organisational policies and procedures
- Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
- Has experience working in rent arrears, income recovery or housing management
- Understands housing legislation and welfare benefits (including Universal Credit)
- Is confident conducting home visits and managing difficult conversations
- Can work independently and manage a varied caseload
- Holds a full UK driving licence and has access to a vehicle (essential)
- Has strong communication and negotiation skills
What's on Offer:
- Permanent part-time role 22.5 hours per week
- Salary: up to £23,108 pro rata
- Hybrid working model with a mix of office, home working and patch visits
- Mileage paid for business travel
- 25 Days Holiday +
Customer Focus Officer in Newport employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Focus Officer in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Customer Focus Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Since this role involves managing difficult discussions, practice your negotiation skills with friends or family. Role-playing can help you feel more confident when it comes to engaging with tenants during home visits.
✨Tip Number 3
Show off your knowledge of housing legislation! Brush up on the latest laws and welfare benefits, especially Universal Credit. Being well-informed will not only impress potential employers but also help you in your future role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that part-time Income Officer gig. Plus, applying directly shows your enthusiasm and commitment to joining our supportive housing environment.
We think you need these skills to ace Customer Focus Officer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent arrears recovery and tenancy sustainment. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your background makes you a perfect fit for the Income Officer role. Keep it engaging and personal.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure to demonstrate your ability to handle difficult conversations in your application. Share examples of how you've successfully navigated challenging situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears recovery and tenancy sustainment. Familiarise yourself with housing legislation and welfare benefits, especially Universal Credit, as these will likely come up in conversation.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage a caseload, conduct home visits, and handle difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Negotiation Skills
Since negotiation is key in this role, think about how you would approach creating repayment plans or providing budgeting advice. Role-play these scenarios with a friend to build your confidence and refine your approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for tenants, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.