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- Tasks: Manage anti-social behaviour cases and support community safety through direct engagement.
- Company: Local authority housing management team in Bristol with a focus on community well-being.
- Benefits: Competitive salary, hybrid working, generous leave, and wellness perks.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or ASB management and strong case handling skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced Anti Social Behaviour Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of an Anti Social Behaviour Officer:
- Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution
- Carry out estate visits, interviews, and evidence gathering in relation to ASB cases
- Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes
- Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation
- Provide day-to-day housing management support across designated neighbourhood patches
- Maintain accurate case records using housing management systems and CRM tools
- Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement
- Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures
- Complete timely and accurate case updates, reports, and administrative duties between visits
Ideal Candidate:
- Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management
- Confident handling complex ASB cases, including evidence gathering and enforcement processes
- Able to work independently, managing a high-volume and varied caseload
- Comfortable working in the community and engaging directly with residents and partner agencies
- Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
- Well organised with strong prioritisation skills and attention to detail
- Full UK driving licence and willingness to travel across patch
Benefits of this Anti Social Behaviour Officer role:
- Competitive salary (dependent on experience)
- Hybrid working arrangement
- 25 days annual leave plus bank holidays (increasing annually up to 30 days)
- Option to buy or sell annual leave
- 3 additional wellbeing days plus 2 paid volunteering days
- Generous matched pension scheme up to 12%
- Life assurance (4x salary)
- Enhanced maternity, paternity, and adoption pay
- Private medical insurance, dental cover, and critical illness cover options
- Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
If this Anti Social Behaviour Officer role is of interest, please apply or contact.
Anti Social Behaviour Officer in Newport employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti Social Behaviour Officer in Newport
✨Tip Number 1
Get to know the local community! Spend some time visiting neighbourhoods and engaging with residents. This will not only help you understand the issues they face but also show your genuine interest in making a difference.
✨Tip Number 2
Network like a pro! Connect with local agencies, police, and community groups. Building these relationships can be crucial for effective case resolution and will make you stand out as a candidate who knows how to collaborate.
✨Tip Number 3
Showcase your experience! When you're out there, share specific examples of how you've successfully managed ASB cases in the past. This will demonstrate your capability and confidence in handling complex situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Anti Social Behaviour Officer in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with anti-social behaviour cases. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Community Engagement: Since this role is all about working in the community, share examples of how you've successfully engaged with residents or resolved disputes in the past. We love seeing candidates who can connect with people and make a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the best fit for the Anti Social Behaviour Officer position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour laws and case management processes. Familiarise yourself with common issues faced in the community and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your People Skills
This role is all about engaging with residents and partner agencies, so be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved disputes or built relationships with tenants, as this will show you're a good fit for the team.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life ASB situations. Practice how you would approach evidence gathering, enforcement actions, and liaising with police or safeguarding teams. This will help you articulate your thought process and decision-making skills during the interview.
✨Highlight Your Organisational Skills
With a varied caseload, it's crucial to show that you can manage your time effectively. Prepare to discuss how you prioritise tasks and maintain accurate records using housing management systems or CRM tools. This will reassure them that you can handle the demands of the role.