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- Tasks: Manage anti-social behaviour cases and support community safety through direct engagement.
- Company: Local authority housing management team in Bristol with a focus on community wellbeing.
- Benefits: Competitive salary, hybrid working, generous leave, and wellbeing perks.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or ASB management and strong case handling skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced Anti Social Behaviour Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of an Anti Social Behaviour Officer:
- Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution
- Carry out estate visits, interviews, and evidence gathering in relation to ASB cases
- Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes
- Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation
- Provide day-to-day housing management support across designated neighbourhood patches
- Maintain accurate case records using housing management systems and CRM tools
- Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement
- Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures
- Complete timely and accurate case updates, reports, and administrative duties between visits
Ideal Candidate:
- Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management
- Confident handling complex ASB cases, including evidence gathering and enforcement processes
- Able to work independently, managing a high-volume and varied caseload
- Comfortable working in the community and engaging directly with residents and partner agencies
- Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
- Well organised with strong prioritisation skills and attention to detail
- Full UK driving licence and willingness to travel across patch
Benefits of this Anti Social Behaviour Officer role:
- Competitive salary (dependent on experience)
- Hybrid working arrangement
- 25 days annual leave plus bank holidays (increasing annually up to 30 days)
- Option to buy or sell annual leave
- 3 additional wellbeing days plus 2 paid volunteering days
- Generous matched pension scheme up to 12%
- Life assurance (4x salary)
- Enhanced maternity, paternity, and adoption pay
- Private medical insurance, dental cover, and critical illness cover options
- Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service
If this Anti Social Behaviour Officer role is of interest, please apply or contact.
Locations
Anti Social Behaviour Officer in Newport, Wales employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti Social Behaviour Officer in Newport, Wales
✨Tip Number 1
Get to know the community you're applying to work in. Spend some time visiting the area, chatting with locals, and understanding the specific challenges they face regarding anti-social behaviour. This will not only help you in interviews but also show your genuine interest in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the local authority housing management team on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections that can give you an edge.
✨Tip Number 3
Prepare for your interview by brushing up on your knowledge of anti-social behaviour legislation and case management techniques. Be ready to discuss real-life scenarios where you've successfully managed similar cases. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a positive impact in the community.
We think you need these skills to ace Anti Social Behaviour Officer in Newport, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with anti-social behaviour cases. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Community Engagement: Since this role is all about working in the community, share examples of how you've successfully engaged with residents or resolved disputes in the past. We love seeing candidates who can connect with people and make a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Anti Social Behaviour Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour laws and case management processes. Familiarise yourself with common issues faced in the community and think about how you would handle them. This will show that you're not just interested in the role, but that you understand the challenges it brings.
✨Showcase Your People Skills
Since this role is customer-facing, be ready to demonstrate your ability to engage with residents and partner agencies. Prepare examples of how you've successfully resolved disputes or managed complex cases in the past. Highlighting your communication skills will be key!
✨Get Organised
With a varied caseload, organisation is crucial. Bring along a planner or notes that outline how you prioritise tasks and manage your time effectively. This will help you convey that you can handle the demands of the job while maintaining attention to detail.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the types of cases you'll be handling, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.