At a Glance
- Tasks: Manage diverse tenancy caseloads and support local communities in housing services.
- Company: A growing housing provider making a difference in South Wales.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity with a focus on new-build homes and tenant support.
- Why this job: Join a dynamic team and help shape the future of housing in your community.
- Qualifications: Experience in housing management and a passion for community engagement.
The predicted salary is between 31500 - 38500 £ per year.
Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service.
With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities.
About the Housing Officer:
This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working.
Key Responsibilities of a Housing Officer:
- Manage a varied caseload of tenants and properties across Swansea and surrounding areas.
- Deliver generic tenancy and housing management services throughout the tenancy lifecycle.
- Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties.
- Undertake tenancy and property visits, addressing issues proactively.
- Manage tenancy breaches, anti-social behaviour and neighbourhood issues.
- Support tenancy sustainment and work with tenants to resolve issues.
- Work closely with repairs, income, housing and other internal teams.
- Maintain accurate tenancy records and case management information.
- Manage your own workload, diary and travel effectively.
- Contribute to the ongoing development of the housing service.
About You:
- Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role.
- Good knowledge of generic tenancy and housing management.
- Experience managing a caseload and working directly with tenants.
- Understanding of tenancy legislation, policies and procedures.
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