At a Glance
- Tasks: Support tenants with queries and assist Housing Officers in managing tenancies.
- Company: Join a dynamic organisation focused on social housing and community support.
- Benefits: Gain valuable experience, develop your career, and work in a supportive environment.
- Other info: Opportunity for career growth in a collaborative team setting.
- Why this job: Make a real difference in people's lives while building your skills in housing management.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities.
This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing.
The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities.
You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team.
The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues.
Key Responsibilities of a
Housing
Assistant:
Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries.
Provide a professional, helpful and customer-focused service to tenants.
Assist Housing Officers with the day-to-day management of their tenancy caseloads.
Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues.
Record and update tenant and tenancy information accurately on housing management systems.
Assist with correspondence, casework, appointments and general housing administration.
Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate.
Assist with lettings, allocations, tenancy sign-ups and tenant moves.
Liaise with repairs, income, housing and other internal teams to help resolve tenant queries.
Follow up outstanding actions and ensure tenants receive appropriate updates.
Assist Housing Officers with property and tenancy visits where required.
Help maintain accurate case management information and records.
Support the wider housing team with the delivery of new-build and vacant-property programmes. xgikmsk
Manage competing priorities effectively and contribute to a responsive housing service.
Wor...
Housing Assistant in Morriston employer: Niyaa People Ltd
Join a reputable organisation in Manchester that prioritises quality, safety, and compliance while offering a supportive work culture. As a Passive Fire Estimator, you will benefit from a permanent position with career progression opportunities, flexible working arrangements, and a comprehensive benefits package including healthcare and pension schemes. This role not only allows you to contribute to vital public sector projects but also fosters your professional growth in a collaborative environment.
