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- Tasks: Manage anti-social behaviour cases and support community safety initiatives.
- Company: Reputable housing association in Leicester with a supportive culture.
- Benefits: Hybrid working, immediate start, and valuable experience in the housing sector.
- Other info: Flexible hours and opportunities for professional growth.
- Why this job: Make a real difference in local communities while developing your career.
- Qualifications: Experience in housing or ASB case management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.
You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.
Key Responsibilities of the ASB Officer:- Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution
- Conduct estate visits, home visits, interviews, and community-based investigations
- Gather evidence and build case files to support appropriate case progression and outcomes
- Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively
- Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation
- Provide proactive housing management support across designated neighbourhood areas
- Maintain accurate and detailed case records using housing management and CRM systems
- Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement
- Identify safeguarding and risk concerns, making appropriate referrals in line with procedures
- Complete timely case updates, reports, and administrative tasks between field visits
- Experienced Housing or ASB Officer with strong frontline case management experience
- Confident managing complex ASB cases from investigation through to resolution
- Skilled in evidence gathering, case building, and enforcement processes
- Comfortable working independently across a community-based patch
- Strong communication skills with the ability to engage effectively with residents and partner agencies
- Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms
- Highly organised with strong prioritisation and time management skills
- Full UK driving licence and willingness to travel across Leicester and surrounding areas
- Full time Mon - Fri
- Hybrid and flexible working
- Contract with immediate start
- Opportunity to gain experience with a reputable housing association
If this ASB Officer role is of interest, please apply or contact.
ASB Officer in Loughborough employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Officer in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your responses to show how your experience as an ASB Officer aligns with their mission. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your case management skills! Think of examples from your past work where you successfully resolved ASB issues. Being able to articulate these experiences will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ASB Officer in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ASB Officer role. Highlight your frontline case management experience and any specific achievements in managing ASB cases to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about community work and how your background makes you the perfect fit for this role. Don’t forget to mention your experience with housing management systems!
Showcase Your Communication Skills: Since you'll be engaging with residents and partner agencies, it's crucial to demonstrate your strong communication skills. Use examples in your application that show how you've effectively resolved disputes or collaborated with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of anti-social behaviour (ASB) policies and procedures. Familiarise yourself with the specific challenges faced by housing associations, especially in Leicester. This will help you demonstrate your expertise and show that you're ready to tackle the role head-on.
✨Showcase Your Case Management Skills
Prepare examples from your past experience where you've successfully managed complex ASB cases. Be ready to discuss how you gathered evidence, built case files, and resolved disputes. This will highlight your frontline case management experience and reassure them that you can handle their varied caseload.
✨Engage with the Community Mindset
Since this role involves community-based work, think about how you can demonstrate your ability to engage effectively with residents and partner agencies. Share any relevant experiences where you've worked collaboratively to improve tenant satisfaction or address nuisance behaviour.
✨Be Organised and Proactive
Highlight your organisational skills and ability to manage your time effectively. Discuss how you prioritise tasks and maintain accurate case records, especially when juggling field visits and administrative duties. This will show that you can thrive in a hybrid working environment.