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- Tasks: Lead and develop a customer service team in property management.
- Company: Respected property management company in Ilford, East London.
- Benefits: Competitive salary, 20 days annual leave, and a supportive work environment.
- Why this job: Make a real impact by ensuring tenant and landlord satisfaction.
- Qualifications: 3-5 years in property management and strong leadership skills.
- Other info: Dynamic role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Take on a Property Service Team Leader role in Ilford, East London, with a highly respected property management company, offering a competitive salary and a supportive, dynamic working environment. This is a fantastic opportunity to lead and develop a dedicated customer service team, ensuring the highest standards of service to landlords and tenants.
In this Property Service Team Leader position, you will oversee the day-to-day operations of the property services team, managing relationships across a growing property portfolio, and playing a crucial role in property maintenance, repairs, and dispute resolution. The role provides you with the opportunity to lead a team, drive service excellence, and resolve disputes effectively, ensuring tenant and landlord satisfaction at all times.
Responsibilities- Leading, mentoring, and developing a property management team focused on landlord and tenant relationships
- Managing team schedules to ensure adequate coverage during business hours
- Actively mediating tenant-landlord disputes and ensuring resolutions are fair, compliant, and timely
- Overseeing property maintenance operations, including assessing property damages and coordinating repair solutions
- Serving as the main point of contact for local authorities on property-related matters
- Developing and implementing customer service policies to improve service standards
- Monitoring team performance against KPIs, service quality, and customer satisfaction metrics
- Generating reports on service metrics, dispute resolution, and property maintenance costs
- Has 3-5 years of experience in property management and team leadership
- Has a strong track record of resolving tenant-landlord disputes and managing property maintenance
- Possesses a deep understanding of local authority housing regulations, licensing, and compliance
- Has excellent communication and negotiation skills
- Can successfully lead a team while maintaining high service standards and driving team performance
- Has experience in managing guaranteed rent schemes and residential lettings
- Is highly organised and skilled in problem-solving and managing multiple priorities
- Has a comprehensive understanding of landlord-tenant law, property inspections, and damage assessments
- Can analyse performance data and use insights to drive continuous improvement
- Permanent full-time contract
- Competitive salary: £40,000 per annum, depending on experience
- 20 days' annual leave plus all UK public holidays
Property Service Team Leader in London employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Service Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for a Property Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of landlord-tenant laws and property maintenance processes. We want you to be ready to showcase your expertise and how you can lead a team to success in this dynamic environment.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities that excite you, and tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to their success.
We think you need these skills to ace Property Service Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Service Team Leader role. Highlight your experience in property management and team leadership, focusing on relevant achievements that showcase your skills in resolving disputes and managing maintenance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service standards in previous positions.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t shy away from demonstrating your negotiation skills through examples.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Property Service Team Leader position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and landlord-tenant laws. Familiarise yourself with local authority regulations and be ready to discuss how you've successfully navigated disputes in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and mentoring teams. Think about specific situations where you improved team performance or resolved conflicts, as this will demonstrate your capability to lead a property service team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like mediating a tenant-landlord dispute or managing a maintenance issue. Practise your responses to these types of questions so you can showcase your problem-solving skills and customer service focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to team development or how they measure success in property management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
