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- Tasks: Support individuals at risk of homelessness and help them maintain their tenancies.
- Company: Forward-thinking Housing Association with a focus on community support.
- Benefits: Competitive hourly rate, hybrid working, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Temporary contract with excellent opportunities for personal growth.
We are excited to offer a fantastic opportunity for a Tenancy Sustainment Officer to join a forward-thinking Housing Association on a temporary basis. As a Tenancy Sustainment Officer, you will support individuals at risk of homelessness, ensuring they can maintain their tenancies or transition to suitable accommodation. You will also provide tailored housing management services for tenants with additional needs.
Key Responsibilities:
- Manage a caseload, delivering a high level of service to tenants, ensuring their satisfaction.
- Process referrals and meet new customers to sign them up for the service.
- Develop and implement Personal Housing Plans, maintaining regular contact via visits, letters, phone calls, and texts.
- Assist tenants in maximising income, claiming benefits, and managing finances, ensuring regular rent payments.
- Offer advice on property safety, hygiene, and maintaining reasonable living standards.
- Take proactive steps when a tenancy is at risk, addressing issues like rent arrears, ASB, cuckooing, and hoarding.
- Handle safeguarding concerns in line with local policies.
- Work with tenants to resolve breaches of Tenancy Conditions and assist with repairs or improvements.
- Maintain accurate, up-to-date records and case notes.
What We Would Love To See From You:
- Proven experience in housing management, tenancy sustainment, or a similar role, ideally with experience supporting vulnerable tenants or those at risk of homelessness.
- A strong understanding of welfare benefits, income maximisation, and financial management, including rent collection and arrears prevention.
- Experience dealing with safeguarding issues and an understanding of relevant safeguarding policies and procedures.
- Excellent communication skills, with the ability to build rapport and maintain positive relationships with tenants and external partners.
- A proactive, solution-focused approach to managing complex cases, with the ability to identify risks early and take preventative action.
- Good organisational skills, including the ability to manage a caseload, maintain detailed case notes, and meet deadlines.
- A working knowledge of housing legislation, tenancy conditions, and ASB management is desirable.
What's On Offer:
- Hybrid working
- Full time position
- Temporary contract
- Derby based office
- This Tenancy Sustainment Officer role is on a temporary basis, offering an hourly rate between £20 - £23 per hour.
If this Tenancy Sustainment Officer role is of interest please apply or contact (url removed).
Tenancy Sustainment Officer in Little Eaton employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Little Eaton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Sustainment Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and tenancy conditions. We recommend practising common interview questions related to tenancy sustainment, so you can showcase your expertise and experience confidently.
✨Tip Number 3
Don’t forget to highlight your communication skills! As a Tenancy Sustainment Officer, building rapport with tenants is key. Share examples from your past experiences where you successfully supported vulnerable individuals or resolved complex cases.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing candidates who are genuinely interested in working with us, so make sure to tailor your application to reflect your passion for helping others maintain their tenancies.
We think you need these skills to ace Tenancy Sustainment Officer in Little Eaton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and working with vulnerable tenants. We want to see how your skills match the role of a Tenancy Sustainment Officer!
Showcase Your Communication Skills: Since excellent communication is key for this role, give examples in your application of how you've built rapport with tenants or external partners. We love seeing real-life scenarios that demonstrate your ability to connect with people.
Highlight Your Problem-Solving Abilities: We’re looking for someone proactive and solution-focused. In your application, share specific instances where you’ve identified risks early and taken action to prevent issues, especially in tenancy sustainment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as a Tenancy Sustainment Officer.
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on housing management and tenancy sustainment principles. Familiarise yourself with welfare benefits, income maximisation, and financial management. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've supported vulnerable tenants or managed complex cases. Highlight your proactive approach in resolving issues like rent arrears or safeguarding concerns. This will demonstrate your hands-on experience and problem-solving skills.
✨Communication is Key
Practice your communication skills before the interview. Think about how you can build rapport with tenants and external partners. Be ready to discuss how you would maintain positive relationships and handle difficult conversations effectively.
✨Organisational Skills Matter
Be prepared to talk about how you manage your caseload and keep detailed case notes. Share any tools or methods you use to stay organised and meet deadlines. This will show that you can handle the demands of the role efficiently.
