At a Glance
- Tasks: Support lettings and tenancy services while managing customer enquiries and property marketing.
- Company: Join a supportive housing organisation focused on excellent customer service.
- Benefits: Permanent contract, professional development, and a collaborative team environment.
- Other info: Dynamic role with opportunities for growth in a rewarding environment.
- Why this job: Make a real impact in social housing and help improve communities.
- Qualifications: Experience in housing, customer service, or administration with strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
Step into a rewarding permanent role as a Lettings Service Assistant, offering the opportunity to join a supportive and customer-focused housing organisation where you will play a key role in supporting the smooth delivery of lettings and tenancy services. This position offers a varied workload across tenancy administration, customer support, property marketing and operational coordination, making it ideal for someone who enjoys working within a fast-paced housing environment. You’ll be joining a committed and collaborative team that values excellent customer service, strong communication and continuous improvement. This opportunity is perfect for someone looking to build or continue a career within social housing and housing operations while making a real difference to tenants and communities.
In this position, you will be:
- Providing day-to-day administrative support to the Lettings team
- Managing customer enquiries and supporting tenants throughout the lettings process
- Advertising and marketing available properties across relevant platforms
- Supporting referrals, tenancy documentation and Affordable Rent assessments
- Maintaining accurate records across systems, spreadsheets and tenancy accounts
- Managing communal keys, fobs and supporting operational compliance processes
- Completing CORE and local authority returns accurately and on time
- Working closely with internal teams to support smooth tenancy and operational delivery
I’d love to speak to anyone who has:
- Experience within housing, lettings, customer service or administration
- A strong customer-focused approach with excellent communication skills
- The ability to manage competing priorities within a busy environment
- Strong administration and organisational skills with good attention to detail
- Experience using IT systems and maintaining accurate records
- An understanding of social housing or tenancy management processes (desirable)
- A positive and proactive attitude with the ability to work both independently and within a team
This role is offering the following benefits:
- Permanent contract
- Supportive and collaborative team environment
- Opportunities for professional development and progression
- The opportunity to work within a rewarding housing environment making a real impact
Key Details:
- When: Available immediately
- Hours: 37 hours per week, Monday to Friday
- Location: Coventry
This role is based within the West Midlands area with good transport links and access to local amenities. The location is easily accessible by both road and public transport, making it a great opportunity for candidates across the surrounding areas.
If this role sounds like your next step, apply now or contact Olivia Taylor.
Lettings Services Assistant employer: Niyaa People Ltd
Join a dynamic and supportive housing organisation as a Lettings Service Assistant in Coventry, where you will thrive in a collaborative team dedicated to excellent customer service and community impact. With a focus on professional development and a rewarding work culture, this role offers the chance to make a meaningful difference in the lives of tenants while enjoying a varied workload in a fast-paced environment. Benefit from a permanent contract and the opportunity to grow your career within social housing operations.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Services Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Lettings Services Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer service and teamwork, think of examples from your past experiences that showcase your skills in these areas. We want to see how you can make a real difference!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive and collaborative team in the housing sector.
We think you need these skills to ace Lettings Services Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles you've had, especially in housing or customer service, to show us you're a great fit for the Lettings Service Assistant position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in social housing. Share specific examples of how your previous experiences align with the responsibilities of the role, and don’t forget to mention your customer-focused approach!
Show Off Your Communication Skills:Since this role involves managing customer enquiries, make sure your application showcases your strong communication skills. Whether it’s through clear writing or examples of past interactions, we want to see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Lettings Service Assistant role. Plus, it’s super easy!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Services Assistant inside out. Familiarise yourself with tenancy administration, customer support, and property marketing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about supporting tenants and managing enquiries, be ready to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your strong customer-focused approach.
✨Be Organised and Detail-Oriented
Given the varied workload, it's crucial to highlight your organisational skills. Prepare to discuss how you manage competing priorities and maintain accurate records. You might even want to bring along a sample of your work or a system you use to stay organised.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team dynamics, opportunities for professional development, or how they measure success in the Lettings Services team.
