At a Glance
- Tasks: Support lettings and tenancy services while managing customer enquiries and property marketing.
- Company: Join a supportive housing organisation focused on excellent customer service.
- Benefits: Permanent contract, professional development, and a collaborative team environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a real impact in the community while building your career in social housing.
- Qualifications: Experience in housing, customer service, or administration with strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Step into a rewarding permanent role as a Lettings Service Assistant, offering the opportunity to join a supportive and customer-focused housing organisation where you will play a key role in supporting the smooth delivery of lettings and tenancy services. This position offers a varied workload across tenancy administration, customer support, property marketing and operational coordination, making it ideal for someone who enjoys working within a fast-paced housing environment.
You will be joining a committed and collaborative team that values excellent customer service, strong communication and continuous improvement. This opportunity is perfect for someone looking to build or continue a career within social housing and housing operations while making a real difference to tenants and communities.
In this position, you will be:
- Providing day-to-day administrative support to the Lettings team
- Managing customer enquiries and supporting tenants throughout the lettings process
- Advertising and marketing available properties across relevant platforms
- Supporting referrals, tenancy documentation and Affordable Rent assessments
- Maintaining accurate records across systems, spreadsheets and tenancy accounts
- Managing communal keys, fobs and supporting operational compliance processes
- Completing CORE and local authority returns accurately and on time
- Working closely with internal teams to support smooth tenancy and operational delivery
We would love to speak to anyone who has:
- Experience within housing, lettings, customer service or administration
- A strong customer-focused approach with excellent communication skills
- The ability to manage competing priorities within a busy environment
- Strong administration and organisational skills with good attention to detail
- Experience using IT systems and maintaining accurate records
- An understanding of social housing or tenancy management processes (desirable)
- A positive and proactive attitude with the ability to work both independently and within a team
This role is offering the following benefits:
- Permanent contract
- Supportive and collaborative team environment
- Opportunities for professional development and progression
- The opportunity to work within a rewarding housing environment making a real impact
Key Details:
- When: Available immediately
- Hours: 37 hours per week, Monday to Friday
- Location: Coventry
Lettings Services Assistant in Leicester employer: Niyaa People Ltd
Join a dynamic and supportive housing organisation in Coventry as a Lettings Service Assistant, where you will thrive in a collaborative team dedicated to excellent customer service and community impact. With a focus on professional development and a rewarding work culture, this role offers the chance to make a meaningful difference in the lives of tenants while enjoying a varied workload in a fast-paced environment.
