At a Glance
- Tasks: Manage rent accounts and deliver the full income recovery process.
- Company: Established Housing Association in Birmingham with a strong community focus.
- Benefits: Competitive pay, flexible hours, and valuable experience in social housing.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income recovery and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced
Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract.
This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running.
You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed.
Key Responsibilities of an
Income Officer
- Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum.
- Deliver the full income recovery process, from early intervention through to legal action and court where required.
- Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies.
- Carry out home visits and maintain regular contact with tenants to support positive outcomes.
- Provide advice and signposting around Universal Credit, welfare benefits and financial support.
- Respond to general tenancy enquiries and support customers with basic tenancy-related matters.
- Work closely with internal teams and external agencies to resolve issues and deliver an effective service.
- Ensure accurate record keeping and compliance with relevant policies and housing legislation.
About You
- Previous experience working as an
Income Officer within a Housing Association or social housing environment.
- Proven experience managing the end-to-end income recovery process, including legal action.
- Experience handling complex arrears cases and supporting tenancy sustainment.
- A good understanding of welfare benefits, Universal Credit and rent recovery legislation.
- Excellent communication, negotiation and customer service skills.
- Strong organisational skills with the ability to manage a busy and varied caseload.
- A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.
- If this
- Income Officer role is of interest please apply or contact (url removed)
- #J-18808-Ljbffr
Income Recovery Specialist for Social Housing employer: Niyaa People Ltd
Niyaa People Ltd is an excellent employer that values community engagement and employee development. Working as a Street Warden in Newark on Trent not only offers competitive pay but also provides a supportive work culture where your contributions directly impact the local neighbourhood. With opportunities for skill enhancement and a focus on fostering positive relationships within the community, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Specialist for Social Housing
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Niyaa People Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Niyaa People Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Niyaa People Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Niyaa People Ltd. Apply directly through us to stand out!
We think you need these skills to ace Income Recovery Specialist for Social Housing
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Niyaa People Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Income Recovery Specialist for Social Housing, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Niyaa People Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Niyaa People Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
