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For Companies At a Glance
- Tasks: Support tenancy sustainment and reduce arrears while maximising income for customers.
- Company: Join a supportive Housing Association making a difference in the community.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by helping vulnerable customers manage their finances.
- Qualifications: Experience with debtors and strong communication skills are essential.
- Other info: Full-time role with a temporary contract until February 2026.
The predicted salary is between 30000 - 42000 £ per year.
Were recruiting an experienced Income Officer on behalf of a well-established local housing association in Birmingham. This Income Officer position is a temporary opportunity offering a varied caseload and the chance to play a key role in supporting tenants while protecting rental income.
The Role
Youll be responsible for managing rent accounts across a defined patch, taking a proactive and structured approach to income recovery.
Key responsibilities of an Income Officer include:
- Managing rent accounts and arrears for a patch of properties
- Engaging with tenants to prevent arrears and agree repayment plans
- Taking appropriate recovery action in line with policy and legislation
- Preparing and progressing legal action, including court proceedings and possession claims
- Attending court where required
- Working closely with housing management, legal teams, and external agencies
- Effectively managing your own diary and workload
What Were Looking For:
- Previous experience as an Income Officer within a housing association or local authority
- Strong knowledge of income recovery and housing legislation
- Experience preparing cases for court and attending hearings
- Confident communication and negotiation skills
- Ability to manage a patch and work independently
- Full UK driving licence and access to a vehicle (essential)
Whats on Offer for this Income Officer role:
- Temporary contract
- Competitive hourly rate
- Opportunity to work with a reputable local housing association
- A busy, engaging role with responsibility from day one
If this Income Officer role is of interest, please apply or contact
Income Officer employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed debt recovery or supported customers in the past. Real-life stories can make a huge impact during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with debt recovery and working with vulnerable customers. We want to see how your skills match the role of an Income Officer, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenancy sustainment and how you can help reduce arrears. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and if you have examples of successful negotiations or customer interactions, include them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and financial inclusion practices. Familiarise yourself with the legal framework for income recovery, as this will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Communication Skills
Since the role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with diverse groups in the past, especially in sensitive situations.
✨Demonstrate Proactivity
Be ready to discuss instances where you've taken the initiative to resolve issues or improve processes. This could be anything from managing debt recovery to providing support to vulnerable customers—show them you can think on your feet!
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the challenges they face in income recovery, or how they measure success in the role. It shows you're genuinely interested and engaged.
