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- Tasks: Lead a dynamic property service team, ensuring top-notch service for landlords and tenants.
- Company: Respected property management company in Ilford, East London.
- Benefits: Competitive salary, generous leave, pension contributions, and career growth opportunities.
- Why this job: Make a real impact by resolving disputes and enhancing customer service standards.
- Qualifications: 3-5 years in property management and team leadership required.
- Other info: Join a supportive environment focused on collaboration and professional development.
The predicted salary is between 40000 - 56000 £ per year.
Take on a Property Service Team Leader role in Ilford, East London, with a highly respected property management company, offering a competitive salary and a supportive, dynamic working environment. This is a fantastic opportunity to lead and develop a dedicated customer service team, ensuring the highest standards of service to landlords and tenants.
In this Property Service Team Leader position, you will oversee the day-to-day operations of the property services team, managing relationships across a growing property portfolio, and playing a crucial role in property maintenance, repairs, and dispute resolution. The role provides you with the opportunity to lead a team, drive service excellence, and resolve disputes effectively, ensuring tenant and landlord satisfaction at all times.
We're looking for candidates with proven experience in property management, housing, or customer service leadership, especially those with experience in managing teams, handling property maintenance, and resolving disputes. Experience in liaising with local authorities is essential for this role.
As a Property Service Team Leader, you will be:
- Leading, mentoring, and developing a property management team focused on landlord and tenant relationships
- Managing team schedules to ensure adequate coverage during business hours
- Actively mediating tenant-landlord disputes and ensuring resolutions are fair, compliant, and timely
- Overseeing property maintenance operations, including assessing property damages and coordinating repair solutions
- Serving as the main point of contact for local authorities on property-related matters
- Developing and implementing customer service policies to improve service standards
- Monitoring team performance against KPIs, service quality, and customer satisfaction metrics
- Generating reports on service metrics, dispute resolution, and property maintenance costs
We are looking for a Property Service Team Leader who:
- Has 3-5 years of experience in property management and team leadership
- Has a strong track record of resolving tenant-landlord disputes and managing property maintenance
- Possesses a deep understanding of local authority housing regulations, licensing, and compliance
- Has excellent communication and negotiation skills
- Can successfully lead a team while maintaining high service standards and driving team performance
- Has experience in managing guaranteed rent schemes and residential lettings
- Is highly organised and skilled in problem-solving and managing multiple priorities
- Has a comprehensive understanding of landlord-tenant law, property inspections, and damage assessments
- Can analyse performance data and use insights to drive continuous improvement
This Property Service Team Leader role offers the following benefits:
- Permanent full-time contract
- Competitive salary: £40,000 per annum, depending on experience
- 20 days' annual leave plus all UK bank holidays
- Enhanced annual leave for long service (23 days after 3 years, 25 days after 5 years)
- Paid birthday leave one additional day off per year
- 4% employer pension contribution (after probation)
- A supportive, collaborative working environment
- Opportunities for growth and career development in a reputable, values-driven company
If this Property Service Team Leader role in Ilford sounds like your next career step, apply now or contact Ryan Stewart.
Property Service Team Leader in Ilford employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Service Team Leader in Ilford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Property Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of local authority housing regulations and dispute resolution techniques. We want you to shine when discussing how you can lead a team and improve service standards, so practice those answers!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and resolved disputes in the past. This will help potential employers see you as the perfect fit for their Property Service Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you closer to landing that dream role!
We think you need these skills to ace Property Service Team Leader in Ilford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Service Team Leader role. Highlight your experience in property management, team leadership, and dispute resolution. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and resolved disputes in the past. We love a good story!
Showcase Your Communication Skills: As a Property Service Team Leader, communication is key. Make sure your application reflects your ability to communicate clearly and effectively. We want to see that you can handle tenant-landlord relationships with ease!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of property management and local authority regulations. Familiarise yourself with common tenant-landlord disputes and how to resolve them. This will show that you’re not just a candidate but someone who understands the industry inside out.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Prepare examples of how you've mentored team members or improved service standards in previous roles. Highlighting your ability to manage schedules and ensure coverage will demonstrate your organisational skills.
✨Prepare for Scenario Questions
Expect questions about handling disputes and property maintenance issues. Think of specific situations where you successfully mediated conflicts or coordinated repairs. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer service or how they measure team performance. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
