Head of Property Operatuins in Ilford

Are you an experienced property professional with a passion for delivering excellent customer service, and achieving high-quality results? If so, I'd love to hear from you. We are looking for a proactive and motivated Head of Property Operations to join a leading Property Operations team. This is an exciting opportunity to play a key role in delivering an efficient, customer-focused void and repair works service across their schemes. You will be based in the office 5 days a week in Ilford, managing a small team of back office staff and on-site trades! As the Head of Property Operations , you will be reporting to the Managing Director and be expected to be visable on site and close to the office!  Benefits you’ll receive as the Head of Operations: Public sector pension scheme of up to 4% Car allowance of £400 per month 25 days holiday plus bank holiday Life assurance  Healthcare  Long service recognition awardsHead of Property duties: Hold overall accountability for the performance of the Property Operations department, covering reactive maintenance, voids and property administration. Establish and maintain a single operating model across both functions, so that the landlord relationship and the works serving it are managed together rather than in parallel. Own the end-to-end void process from notification of vacancy through to the property being presented for Ready-to-Let certification. Manage the void programme as a whole, sequencing works, allocating trades, balancing competing demands, rather than treating each turnaround as an isolated job. Reduce void turnaround times without reliance on premature completion, and treat first-time certification pass rate as the measure of whether that is being achieved honestly.To succeed as the Head of Property, you need: Substantial experience of managing a repairs and maintenance or voids function, in residential property, social housing, temporary accommodation or private sector leasing. Demonstrable experience of managing high-volume void turnarounds against time-critical service levels. Proven experience of managing external contractors, including performance management and commercial challenge. Experience of residential property or tenancy administration, and of the landlord relationship, sufficient to line manage an administration team crediblyTo register your interest, click apply now or call Kyle on (phone number removed)