At a Glance
- Tasks: Engage with residents, coordinate access for home improvements, and resolve queries with empathy.
- Company: Leading property services contractor focused on community support and sustainability.
- Benefits: Competitive pay, full-time hours, potential for permanent role, and a supportive work environment.
- Other info: Opportunity to work across beautiful Yorkshire and contribute to sustainability initiatives.
- Why this job: Make a real difference in communities while enhancing your customer service skills.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 36000 - 36000 £ per year.
Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region.
You will play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
As a Customer Liaison Officer, you will be:
- Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
- Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
- Delivering clear, timely communication to residents about upcoming works and project timelines
- Coordinating access arrangements to ensure works are completed efficiently and on schedule
- Building strong relationships within local communities to support engagement and programme success
- Resolving resident issues promptly, escalating where necessary to maintain service delivery
- Maintaining accurate records of all communications, appointments, and resolutions
Id love to speak to anyone who has:
- Previous experience in a Customer Liaison / Resident Liaison or similar role
- Strong communication skills with the ability to handle sensitive situations confidently
- A proactive and resilient approach, with strong negotiation and problem-solving skills
- Excellent organisational skills and the ability to manage a busy and varied workload
- Good IT skills, including Microsoft Office and maintaining accurate records
Key requirements for this Customer Liaison Officer role:
- Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire
- Availability to start immediately
- Experience within social housing or property services (desirable)
The role is offering the following benefits:
- Full-time hours (Monday to Friday, 8:00am - 4:30pm)
- 6-month contract with strong potential to become permanent
- Opportunity to work on a meaningful retrofit and sustainability programme
- Supportive and collaborative working environment
Pay Rate: £18.00 per hour
This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.
Customer Liaison Officer in Humber employer: Niyaa People Ltd
Join a leading property services contractor that prioritises employee satisfaction and community impact. With a supportive and collaborative work culture, this role offers full-time hours and the potential for permanent employment, allowing you to grow within a meaningful retrofit and sustainability programme across Yorkshire. Enjoy the opportunity to make a real difference in residents' lives while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Humber
✨Tip Number 1
Get to know the company before your interview! Research their projects, values, and community engagement efforts. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to handle queries with empathy and professionalism. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge during the hiring process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it’s a great way to reiterate your key strengths as a candidate.
We think you need these skills to ace Customer Liaison Officer in Humber
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles. We want to see how your skills align with the Customer Liaison Officer position, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role is all about engaging with residents, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve handled sensitive situations or resolved issues effectively.
Be Proactive and Positive:We love candidates who show a proactive attitude! In your application, mention instances where you took the initiative to solve problems or improve processes. A positive outlook can really make you stand out!
Apply Through Our Website:Don’t forget to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities and how they relate to resident engagement and support. This will help you articulate your experience and how it aligns with what the company is looking for.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your communication skills and any experiences where you've handled sensitive situations with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or navigated challenges in a customer-facing role. Be ready to discuss your proactive approach and how you’ve used negotiation skills to achieve positive outcomes for residents.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company's sustainability programme and how they measure success in resident engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
