At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing services and support local communities.
- Company: Forward-thinking Housing Association in the West Midlands.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on community engagement and service improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing services and strong leadership abilities.
The predicted salary is between 35000 - 45000 € per year.
We are seeking an experienced and motivated Housing Team Leader to join a forward-thinking Housing Association in the West Midlands. This is an excellent opportunity for a housing professional with strong leadership experience to manage a busy frontline housing service and help deliver high-quality support to local communities.
As Housing Team Leader, you will oversee a team of approximately 7-8 officers across Housing Management and Anti-Social Behaviour services. You will provide day-to-day operational leadership, performance management, coaching, and support to ensure excellent service delivery to residents. The role offers a hybrid working arrangement, combining office presence, home working, and community-based engagement where required.
Key Responsibilities of a Housing Team Leader:- Lead and manage a team of Housing Officers and ASB Officers
- Monitor team performance and ensure service targets and KPIs are achieved
- Support tenancy management, safeguarding, and ASB case management activities
- Handle complex housing and resident issues, providing guidance and escalation support
- Ensure compliance with housing legislation, policies, and procedures
- Build positive relationships with residents, partner agencies, and stakeholders
- Drive service improvements and promote excellent customer service standards
Proven experience working within Housing Services, ideally within a Local Authority or social housing environment.
Housing Team Leader employer: Niyaa People Ltd
Join a dynamic Housing Association in the West Midlands, where we prioritise employee development and community impact. Our supportive work culture fosters collaboration and innovation, offering hybrid working arrangements that promote work-life balance. With opportunities for professional growth and a commitment to delivering high-quality housing services, we are dedicated to making a meaningful difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to housing management and anti-social behaviour services. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully led a team or resolved complex issues. Being able to share these experiences will demonstrate your capability and confidence as a Housing Team Leader.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our forward-thinking Housing Association.
We think you need these skills to ace Housing Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Team Leader role. Highlight your leadership experience and any relevant achievements in housing services to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for leading our team. Be genuine and let your personality come through.
Showcase Your Leadership Skills:As a Housing Team Leader, we want to see your leadership style! Share examples of how you've successfully managed teams, handled complex issues, and driven service improvements in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Niyaa People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and policies. Familiarise yourself with the specific challenges faced by housing associations in the West Midlands, as well as any recent developments in the sector. This will show that you're not just a candidate, but someone who genuinely understands the landscape.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team, resolved conflicts, or driven service improvements. Be ready to discuss how you motivate and support your team, as this role is all about operational leadership.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about handling complex housing issues and anti-social behaviour cases. Prepare scenarios where you've navigated tricky situations, providing guidance and support. This will help illustrate your capability to manage challenging resident issues effectively.
✨Engage with the Community Focus
Since the role involves community-based engagement, think about how you've built relationships with residents and partner agencies in the past. Be ready to discuss your approach to fostering positive connections and promoting excellent customer service standards within the community.
