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- Tasks: Manage tenancy services and tackle anti-social behaviour to create thriving communities.
- Company: Join a reputable Housing Association dedicated to sustainable community development in Oxford.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: This is a permanent, full-time role with a salary range of £32,000 - £38,000.
The predicted salary is between 28000 - 42000 £ per year.
We\’re looking for an experienced and confident Housing Officer to join a Housing Association in Oxford on a permanent basis, who can deliver a high quality, professional service to help shape sustainable communities. Location: Oxford Contract: Permanent Working Hours: Full Time – Hybrid Salary: £32,000 – £38,000 Key Responsibilities of a Housing Officer: Deliver high-quality tenancy and neighbourhood services, with a specific focus on managing medium to high-level anti-social behaviour cases effectively and sensitively. Champion customer experience, ensuring service delivery is responsive, proactive, and shaped by customer voice and insight. Work collaboratively with internal teams and external partners to improve housing outcomes and maintain safe, vibrant communities. Support data quality and compliance, ensuring customer systems are up to date and aligned with regulatory and safeguarding standards. What we\’re looking for: Strong experience in tenancy and neighbourhood management, with proven success in resolving ASB and complex customer issues. A confident and empathetic communicator who builds trust and can influence effectively at all levels. Demonstrates operational thinking and a commitment to inclusive, customer-first services in a dynamic environment. Proficient in digital systems with a strong understanding of data protection and compliance responsibilities. If you\’re interested in this Housing Officer role then please apply or alternatively contact (url removed)
Housing Officer employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in Oxford. Understanding local laws and community needs will help you demonstrate your knowledge during interviews and show that you're committed to making a positive impact.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked in similar roles. They can provide valuable insights into the challenges and expectations of the position, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare examples of how you've successfully managed anti-social behaviour cases in the past. Being able to share specific instances where you've made a difference will highlight your experience and problem-solving skills to potential employers.
✨Tip Number 4
Showcase your digital skills by being familiar with the latest housing management software and data protection practices. Highlighting your proficiency in these areas will demonstrate your readiness to handle the technical aspects of the role effectively.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in tenancy and neighbourhood management. Include specific examples of how you've successfully resolved anti-social behaviour cases and improved customer experiences.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strong communication skills and ability to build trust with customers. Mention your commitment to inclusive services and how you can contribute to shaping sustainable communities.
Showcase Relevant Skills: Highlight your proficiency in digital systems and understanding of data protection. Provide examples of how you've maintained compliance and supported data quality in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for a Housing Officer role.
How to prepare for a job interview at Niyaa People Ltd
✨Showcase Your Experience
Be prepared to discuss your previous experience in tenancy and neighbourhood management. Highlight specific examples where you've successfully resolved anti-social behaviour cases or complex customer issues, as this will demonstrate your capability for the role.
✨Emphasise Communication Skills
As a Housing Officer, effective communication is key. During the interview, illustrate how you build trust and influence others. Share anecdotes that showcase your empathetic approach and ability to connect with diverse individuals.
✨Demonstrate Operational Thinking
Prepare to discuss how you approach problem-solving in a dynamic environment. Provide examples of how you've implemented customer-first services and collaborated with teams to improve housing outcomes, showing your operational mindset.
✨Understand Data Compliance
Familiarise yourself with data protection and compliance responsibilities relevant to the role. Be ready to explain how you ensure data quality and compliance in your previous positions, as this is crucial for maintaining regulatory standards.
