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- Tasks: Help create safe neighborhoods by managing housing issues and supporting customers.
- Company: Join a local Housing Association dedicated to community well-being in South Wales.
- Benefits: Enjoy hybrid working, competitive salary, and great employee packages.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: This is a permanent position with opportunities for professional growth.
The predicted salary is between 29000 - 41000 £ per year.
A local Housing Association is looking for a Housing Officer to join their team on a permanent contract based in South Wales. This position is offering great benefits, hybrid working and packages. Salary: £35,000 – £37,000 depending on experience Housing Officer Responsibilities: You\’ll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You\’ll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers\’ needs and making changes when needed. You\’ll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers. Housing Officer Requirements: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate. Previous experience, or a knowledge of delivering housing management services. Experience of using computer systems, for example Microsoft Office. The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies. If this is something of Interest please apply bellow
Housing Officer employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarize yourself with the specific housing management challenges mentioned in the job description, such as anti-social behaviour and safeguarding. This will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing complex caseloads or working in demanding customer service environments. Be ready to share specific examples that showcase your problem-solving skills.
✨Tip Number 3
Research the local Housing Association and their values. Understanding their mission and how they serve the community can help you align your answers with their goals during the interview.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office and any other relevant computer systems. Being able to articulate your technical skills will show that you're ready to handle the administrative aspects of the role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Officer position. Understand the responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in housing management, customer service, and communication skills. Use specific examples that demonstrate your ability to handle complex caseloads and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your understanding of the challenges faced in housing management. Mention how you can contribute to achieving high customer satisfaction rates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Niyaa People Ltd
✨Showcase Your Customer Service Skills
Since the role emphasizes delivering excellent customer service, be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved satisfaction. Highlight how you contributed to achieving high customer satisfaction rates.
✨Demonstrate Your Problem-Solving Abilities
The position involves managing a range of housing management challenges. Prepare to discuss situations where you proactively addressed complex issues, such as anti-social behavior or contract breaches, and explain the steps you took to resolve them.
✨Emphasize Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with customers, colleagues, and external partners in previous roles.
✨Familiarize Yourself with Housing Management Services
Having knowledge of housing management services is crucial. Research common challenges faced in the sector and be prepared to discuss how your experience aligns with the responsibilities of the Housing Officer role. This will show your genuine interest and understanding of the position.
