At a Glance
- Tasks: Manage leasehold properties and provide top-notch support to homeowners.
- Company: Established organisation in the social housing sector with a strong community focus.
- Benefits: Permanent position with competitive salary and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving community living standards.
- Why this job: Make a real difference in people's lives by enhancing homeownership experiences.
- Qualifications: Experience in homeownership, leasehold management, and customer service skills.
We are recruiting on behalf of one of our clients, a well-established organisation within the social housing sector, for an experienced Homeownership Officer to join their team on a permanent basis. This is an excellent opportunity for a housing professional with strong experience across homeownership, leasehold and estate/scheme management. Key Responsibilities of a Homeownership Officer: Manage a portfolio of leasehold and homeownership properties, providing a high-quality and customer-focused service. Ensure compliance with leasehold legislation, policies and procedures, maintaining accurate and up-to-date records. Provide advice and support to homeowners and leaseholders, dealing with enquiries, complaints and complex cases. Manage service charges, major works and other homeownership-related charges. Carry out routine visits to homeownership schemes and estates, working closely with Estates Services to assess environmental standards, identify and resolve communal maintenance issues and improve shared spaces. Liaise with internal teams, contractors, solicitors and other stakeholders to ensure effective service delivery. Produce and monitor performance information, including KPIs, trends and exception reports, identifying risks and opportunities for service improvement. Support senior management with accurate performance information and contribute to improving customer satisfaction and service outcomes.Essential E...
Homeownership Officer employer: Niyaa People Ltd
Niyaa People Ltd is an excellent employer that values community engagement and employee development. Working as a Street Warden in Newark on Trent not only offers competitive pay but also provides a supportive work culture where your contributions directly impact the local neighbourhood. With opportunities for skill enhancement and a focus on fostering positive relationships within the community, this role is perfect for those seeking meaningful and rewarding employment.
